Gregg Sampson

Director, Digital Strategy

Blogs from this Author

Align Your Organization – A Key Step Toward CX Improvement

If you and the functional leaders of your company independently evaluated your customer experience (CX) strengths and weaknesses, do you think your perceptions would be the same? Based on our research, you’d probably agree on 74% of the issues. However, the 26% where you have differing opinions may be the difference between a good and […]