We’re proud to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Customer Experience Strategy Consulting Services 2025 Vendor Assessment (Doc #US52973025 September 2025). The IDC MarketScape evaluates customer experience strategy consulting firms, offering a comprehensive framework including provider’s current capabilities and future strategies.
Perficient believes being named a Major Player emphasizes our commitment to being a partner, rather than purely an advisor, with organizations prioritizing scalable, transformative CX solutions with a reliable and flexible approach to achieving impactful results.
Operationalizing CX with AI and Data
As part of our AI-first mission, we help organizations harness the power of artificial intelligence to revolutionize customer experiences. From generative content and virtual agents to predictive analytics and intelligent automation, we’re enabling businesses to unlock new levels of personalization, efficiency, and growth.
What Does This Mean for Our Clients?
We believe being named a Major Player in this IDC MarketScape reaffirms our position as a trusted partner in CX strategy consulting. Our clients benefit from:
- Strategic Vision and Alignment: We help define and align customer-centric strategies with measurable business outcomes.
- Accelerated Innovation: Our AI-powered tools and data-driven methodologies drive faster, smarter decision-making.
- Sustainable Transformation: We deliver CX strategies that evolve with customer expectations and market dynamics.
Ready to elevate your customer experience strategy? Discover how Perficient’s AI-first approach and CX expertise can help you drive measurable results:
Customer Experience + Digital Marketing Services / Perficient
