More than ever, healthcare happens on the go. For subscribers, the experience means being able to gather information around health needs, keep in touch with health practitioners, and make appointments. Internally, the experience involves getting work done, collaborating, and ensure that a complex system can run smoothly and with as few errors as possible.
This was the challenge of a leading midwest healthcare provider. With an out-of-support intranet that was being sunsetted, leadership sought to update the system to support modern needs including content and support for mobile devices and tablets. To explore the art of possible, they teamed up with Perficient and leveraged our decades-long digital experience background to implement IBM Digital Experience 8.5, replace their existing search engine, and create a centralized content repository. Not only will this enable more cross-functional organization, but it will also simplify content creation, ease maintenance, and centralize their marketing efforts.
We’d say given the state of their digital experience now that organizational health is fairly good.
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