In the emerging “Social Risk and Compliance” space, Actiance Socialite and Hearsay Social where rated leaders in a recent Forrester report. SRC solutions “help organizations enable companywide use of social media while providing the necessary controls and oversight to mitigate associated risks and enforce compliance.”
What do SRC solutions offer?
- Capabilities to monitor, moderate, and enforce controls across hundreds of social accounts.
- Embedded workflow to automate reviews and other compliance processes.
- Functionality to capture social data and meet archiving requirements.
Hearsay Social primarily focuses on the financial and insurance industries. This brief video provides an overview.
Actiance Socialite is more of a general purpose tool, this video shows how they can help with social media governance.
I’m interested to know what you think about social medial governance and compliance solutions, and more generally how your organization is approaching social media as either a customer interaction channel or social business platform? How are your social interactions managed? Where does trust fit in?
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