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Digital Transformation

Improving Customer Service the Social Way

by on October 18th, 2012 | ~ minute read

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I’ve been guest blogging over on the financial services blog. Check out some commentary on basics to social engagement that helps enhance customer service. I talk about common sense items to consider, sweet governance, and tools to consider..

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Michael Porter

Mike Porter leads the Strategic Advisors team for Perficient. He has more than 21 years of experience helping organizations with technology and digital transformation, specifically around solving business problems related to CRM and data.

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