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Customer Experience and Design

Why would I care about an ACO?

I heard this question while wandering around the HIMSS conference. It made me pause and think.

The healthcare system in the US is designed to fix problems after they occur. Payments are made this way and patients are, with few exceptions, accustomed to waiting until something is really painful, bloody, or non-functioning before they seek medical attention.

ACOs are experiments to change mindset. They provide incentives across the healthcare supply chain to be more preventive. Everyone knows it is far cheaper to prevent a problem than to treat a problem, yet few are willing to change this. A well planned, well run ACO can change this. The ultimate outcome is healthier patients at substantially lower costs to keep them healthy.

For example, a children’s hospital might consider community outreach to curb childhood obesity. This is a perfect ACO scenario. It catches children before they have chronic problems, shows the hospital’s goodwill in the community and saves the patients and payors money.

Diabetes is a growing problem. ACOs can work with local employers to identify cohorts of potential diabetic patients by searching for weight, diet and lifestyle problems. Then they can work with the employers to treat them before the before they become chronic.

Why should you care? Because it is the change everyone needs. Because there are programs underway to drive this change. Because it establishes your health system for community outreach.

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Mike Jenkins

Mike Jenkins has over 25 years of experience architecting, developing, and implementing solutions for organizations in the US, Canada, Europe, and Asia. Mike is experienced in healthcare, finance, defense, manufacturing, training, and retail industries. Some of Mike’s healthcare projects include: developing a core measures proactive monitoring system; developing an eHealth strategy for a growing community hospital; implementing transparent pricing and outcomes measurement solutions; automating clinical and administrative tasks through forms automation; connecting multiple healthcare systems through a common patient portal; and developing an electronic medical record application. He designed the Physician’s Portal and Secure Messaging Product for one of the top-five vendors in clinical information systems. His application development experience includes Amalga, CPOE, Clinical Portals, Patient Portals, Secure Messaging, HIM, Interoperability, and NEDSS for State level health departments. He is a Project Management Professional (PMP), a Certified Rational Consultant (RMUC), a LEAN Black Belt, and a Microsoft Certified Technology Specialist (MCTS). He is fluent in most methodologies and teaches the PMP Certification course in Atlanta.

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