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Digital Transformation

Twelve Best Practices for Online Customer Communities

by Michael Porter on October 5th, 2009 | ~ minute read

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Gary Brooks at Perficient put me on to this article as he does research for one of our clients. It’s worth reading. The article by Dion Hinchecliffe does a great job summarizing how business can make the best of online communities. It’s definitely a good set of best practices.

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Michael Porter

Mike Porter leads the Strategic Advisors team for Perficient. He has more than 21 years of experience helping organizations with technology and digital transformation, specifically around solving business problems related to CRM and data.

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