Backdrop: The year 2021 saw enormous global upheaval and transition. The need to move to the digital world has never been more imperative than the pandemic. There was a paradigm shift in the digital ecosystem. In April 2021, Salesforce changed its Community Cloud for a more modern service. So, Salesforce built an exciting alternative. This […]
Posts Tagged ‘salesforce crm’
#DF15: Embracing Customer Centricity with Service and App Cloud
On the first day of Dreamforce 2015, two service experts from HP spoke about how they manage customer centricity. The session abstract: Proliferation of digital channels, new consumer experiences, and migration towards service-based offerings are the key trends shaping customer-centricity. Cloud applications are playing a key role in helping organizations respond to these trends. Join […]