Posts Tagged ‘organizational change’

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Essentials for Your Digital Strategy: Lean Transformation

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Earlier in this series, we revealed the importance of organizational alignment for your […]

5 Ways to Drive Customer Centricity: Advice for the CIO

Who do you consult when Outlook isn’t working? What about when issues arise with your messaging platforms? Or, worse yet – when your customer experience platforms aren’t working properly? You likely answered “IT” when thinking about these situations. For years, businesses have charged IT with providing stability, consistency, and reliability. However, keeping the lights on […]

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Cloud Transformation Overview

This is the final blog in a series around the subject of cloud transformation. The use of the term “transformation” in the title was a very intentional decision by the authors (Joel Thimsen & Victor Wolters) of this series. The desire is to send a message that adoption of cloud technology for any organization is […]

Break the Tug-of-War Mindset with Polarity Management

Is it possible to serve two masters? According to ancient wisdom, we can only serve one master at a time. Otherwise, we will hate one and love the other. However, my manager often reminds me that by the nature of our work as external consultants in a publicly traded company, we must serve two masters. Our first master […]

Overcome the Gravitational Pull of Complacency to Achieve Change

On July 16, 1969, the massive Saturn V rocket lifted off from NASA’s Kennedy Space Center in Florida to deliver the astronauts of Apollo 11 to the moon for the first lunar landing. In a few weeks, we will celebrate the 50th anniversary of this historic event. During liftoff from the launch pad, the rocket’s […]

How OCM Can (and Should) Pay for Your Next Project

In this blog series, I examine how change management can (and should) pay for your next project. This post addresses the demand for value from change management. Business transformation is a significant challenge for many executives and organizations. Whether the transformation is a large ERP implementation, shared services, applying new methodologies to product development, or […]

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Potential Impacts Beyond Cloud Applications & Infrastructure

This is the next installment in a series of blogs on the subject of Cloud Transformation. When an organization transitions to cloud technology, it will often change the way that organization thinks about IT solutions. Cloud technology allows an organization to operate in more of an experimental/disposable way. This freedom allows an organization to “try […]

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Stop Your Digital Transformation if Any of These Are True (Pt. 2)

Part 1 of this series discusses the first two scenarios that should set off alarm bells if you are trying to execute a digital transformation. In this part, I discuss the final three scenarios and what you can do to try to course correct to keep a digital transformation on track. As you get deeper into […]

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Stop Your Digital Transformation If Any of These Are True (Pt. 1)

Digital Transformation continues to be a hot topic across organizations. In a recent IDG poll more than ⅓ of businesses have started down a digital transformation path with almost ⅔ in some state of operating mode or ‘completion’ (can a transformation every be complete?). The ground-truth of a lot of these digital transformations is while […]

Sustainable Organizational Change and the Emergence of e-Scooters

The Emergence of the Ubiquitous Electric Scooter I discovered a new way to get around the streets of San Diego a few months ago. While on vacation with my family, I rented and rode my first electric scooter (also known as an e-scooter). If you live or work in an urban downtown area, you have […]

Build an Influencer Spectrum for Successful Organizational Change

What are the first thoughts that come to your mind when you hear the title of “influencer”? For people active on social media, an influencer is someone who has established credibility, a large audience, and the ability to influence others by virtue of their trustworthiness and authenticity (1). The influencer phenomenon has become so big […]

Mapping the Island of California & Other Myths in Leading Change

Living in the great state of Arizona, I see people travel frequently between Phoenix and Southern California. According to the map app on my phone, the California border is only 3 hours away if I drive west on Interstate 10. Plus, my phone gives me written and audio turn-by-turn instructions with a detailed map of […]

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