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Cognitive Agents to Improve User Experience

In a world where over 2.5 quintillion bytes of data is created each day, having a tool to help deliver information to users efficiently is important. Cognitive agents are a tool that can improve user experience for both advisors and customers alike. This self-service technology is capable of understanding human language to provide accurate information […]

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Digital Intelligence and the Role of Data in Personalization

Welcome to 2019 where things take an interesting turn, or, materialize as predicated for so long. In a data-driven environment, it is no surprise that this year Information Executives (CIO, CDO, CTO, CAO) focus on the following topics according to IDG, Gartner, CIO, and Forrester: Trying to figure out ways to increase IT Budget to […]

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Augmented Analytics with MicroStrategy at #GartnerSYM 2018

Business intelligence (BI) helps organizations transform their data into actionable intelligence and make smarter business decisions. But according to one Gartner survey, only about 30 percent of employees are using analytics. So how can enterprises increase adoption? Augmented analytics may be the answer. What is Augmented Analytics? The volume, variety and veracity of big data […]

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Hang Up on IVR and Switch to a Cognitive Virtual Agent

If your call center is still relying on an interactive voice response (IVR) system, then you may not be delivering the customer service your consumers expect (Millennials in particular). Customers are becoming more digitally connected than ever. And with this hyper-connectivity comes their demand for unprecedented levels of 24x7x365 customer service. Customers want to engage […]

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IBM Watson Improves Transitions of Care for High-Risk Patients

It is hard to believe we are less than a month away from #HIMSS18, where the world connects for health. This years conference will take place at the Sands Expo and Convention Center in Las Vegas, March 5-9. At this year’s event, I will be co-presenting a session with Jennifer Kotwicki, Director of Operations, BayCare […]

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5 Things You Can’t Overlook in an Enterprise Search Migration

Last month I wrote a blog, “7 Tips to Prep for a GSA Sunset”. I had several people reach out and suggest the need for a follow-up article covering areas of focus during an enterprise search migration. After giving it some thought, I came up with a list of less obvious considerations that can make […]

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How AI Verifies Insurance Eligibility to Benefit Members & Plans

Artificial Intelligence (AI) continues to mature as companies such as IBM, Amazon, and Google race to bring AI into the daily life of consumers. Underlying the technology of AI is natural language processing, which integrates fields as diverse as linguistics, neuroscience, anthropology, computer science, and psychology. As AI begins to permeate healthcare, its vast potential […]

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7 Tips to Prep for a Google Search Appliance (GSA) Sunset

After much back and forth, it seems like the end-of-life for the Google Search Appliance (GSA) will be the end of 2018. Most GSA users have adopted a “plug, play and walk-away” approach for far too long. The GSA will not continue functioning as an unsupported appliance. It will turn off like a light switch […]

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3 Trends for Data & Analytics in 2016

Data, data, data!  IBM estimates that 90% of the data in the world today has been created in the last two years.  When we use our computers, tablets and smartphones, immense volumes of data are being generated.  Companies are tapping into this data as a potential source of competitive advantage.  After harnessing this data, predictive analytics […]

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