Posts Tagged ‘Microsoft Dynamics’

How Can Microsoft Dynamics Marketing Help Boost Email Campaign ROI?

In my last blog post, I introduced our new guide, Improve Consumer Engagement with Microsoft Dynamics 365 Marketing. In this post, I will focus on some enhancements Microsoft Dynamics 365 Marketing provides to email marketing campaigns. Master the Email Basics How often do you receive an email with inconsistent spacing, fonts, and other formatting issues? […]

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Reimagining the Future of Customer Experiences

Brenda Bown, Microsoft’s GM for Business Applications and Power Platform, talked during Adobe Summit about Adobe and Microsoft’s partnership. She walked through how Microsoft Azure helps deliver unique and immersive customer experiences. Adobe and Microsoft announced a partnership a couple of years ago to integrate Adobe and Microsoft products on Azure. Microsoft’s Business Applications include […]

Every Version of the Microsoft Dynamics Family Explained

I love Microsoft. Between their powerful technology and comprehensive support, I’m never left wanting for functionality or help. But with a legacy of great products as large as theirs—which includes upgrades, updates, and versions of most of their platforms and packages—it’s easy even for hardened Microsoft veterans to get lost in the verbiage and name […]

[Guide] Modernize Your Digital Omni-channel Contact Centers

The marriage of traditional customer communication channels like phone calls and emails with modern, digital channels such as social media, mobile apps, and AI bots has created new opportunities and venues for customers to interact with businesses. This increase in customer touchpoints can lead to more sales and brand loyalty, but it also gives businesses […]

Maximize Your Healthcare Community Outreach with Dynamics 365

As healthcare providers resolve privacy and compliance challenges, they are increasingly looking for opportunities to build and improve relationships with the community. However, many healthcare providers struggle to launch outreach programs that can manage and track interactions within a cost effective solution. Perficient’s Healthcare Community Outreach solution on Microsoft Dynamics 365 can help. Healthcare Community […]

Using Flow for Dynamics 365 Record Creation

The ability to automatically create records in Dynamics 365/CRM based on an email received has been possible for quite some time.  In most instances, without the use of a custom workflow activity or plugin, the processing of the content of the email is limited to the To, From, Subject and Body, where the email Body […]

Sitecore, Microsoft Dynamics and Vantiv – What It Means For You?

On Monday, Microsoft along with Sitecore and Vantiv announced alliances that will impact your commerce options and capabilities for your Sitecore investment. Sitecore and Microsoft plan to build a new joint e-commerce integration between Sitecore’s Customer Engagement Platform (CEP) and Microsoft Dynamics to be able to provide improved channels for in-store and digital experiences. This […]