Posts Tagged ‘Management Consulting’

In the last decade, “delighting the customer” has been quite popular in digital marketing. Clients have focused on user experience both online and offline. A delighted customer becomes loyal with brand affinity and drives long-term growth through positive word-of-mouth. At Perficient, we manage two levels of delight: our clients and their customers. By delighting their […]

Despite many federal and state regulations aimed at improving the safety of utilities workers in the United States, there are several fatalities and many more injuries every year resulting from arc flash incidents on the job. Thankfully, advancements in worker safety technology have been helping organizations to reduce the occurrence and the risk of these […]

We are pleased to announce that we have been ranked the 10th-largest healthcare management consulting firm in Modern Healthcare’s 2023 survey. The annual survey ranked healthcare management consulting firms according to 2022 revenue from total healthcare consulting fees. Modern Healthcare has also recognized Perficient as the fifth-largest IT consulting firm. “As a trusted partner to […]

In the ever-evolving landscape of modern work, you are likely looking for ways to improve efficiencies within your group and to keep up with the pace of business. Whether you’re embarking on a cloud migration, implementing new technologies, or enhancing your data strategy, one critical factor can make or break your success— the capabilities of […]

Introduction: Centers of Excellence (CoE), also called “Center of competency” is a multidisciplinary team that includes executive sponsors, key stakeholders, finance representatives, business teams and technical implementation teams. They are fast becoming an integral part of Finance service’s delivery model. Why is CoE important? A 2020 BCG research showed that 70% of digital transformations fall […]

As proposed by the World Economic Forum as well as Harvard University, a fourth Industrial Revolution, aka Industry 4.0, is starting.

Industry 4.0 enables companies, governments, and public sector agencies to use innovative digital technologies, smart automation, and advanced analytics to transform operating processes. This blending of technologies combines the physical and digital (“phygital”) worlds, enabling unique and positive industry improvements and impacts.

The path to Industry 4.0 is powered by pervasive connectivity, cloud computing, and enriched data. It requires high-performance, secure networks that can integrate with legacy environments to support critical processes with 24/7 availability, high speed, and very fast responsiveness. These networks have the capability to connect all systems and machines, people, and business processes and offer deep data insights that will enable agile, proactive operations. 

Readers of a certain age will remember when Maverick, played by Tom Cruise, in Top Gun told Goose that it was time to“Buzz the Tower,” which meant the fighter pilots had to execute a low fly-by passing very close to the control tower at high speeds. The officer spilled his coffee over himself because of […]

Your firm has, whether it was an individual or collective organization, violated the first component of the Hippocratic Oath – “first, do no harm” (or “primum non nocere,” the original Latin translation from the Greeks) while interacting with a client. Some combination of your conscience and your lawyers make you want to “make things right,” […]

In “Behind the Golden Arches” by John Love, the author shares an anecdote of how in the early days of McDonald’s, the company was having cashflow problems despite its being a significant source of revenue for many farmers. In a meeting with a particularly large farmer who had made significant money from selling tomatoes, lettuce, […]

SCRA stands for the Servicemembers Civil Relief Act. The history of the SCRA can be traced back to a Civil War moratorium that protected Union soldiers and sailors from collection actions, divorce proceedings, and other legal issues during wartime. These protections resurfaced in 1918 with the Soldiers’ and Sailors’ Civil Relief Act. The Act was […]

Financial Advice Isn’t Just For The Wealthy. Oftentimes, when we think of financial advisors, the upper class and those planning for retirement are first to come to mind. In fact, in a survey conducted by MagnifyMoney, 42% of respondents (notably, 48% of women and 35% of men surveyed) indicated they believe financial advisors are “only […]

Patient centric operations are top-of-mind in healthcare organizations (HCOs). HCOs must prioritize, protect, and continuously improve the customer experience to achieve member satisfaction and retention. Our payer client believed they could achieve this necessary improvement by assessing contact center agent knowledge. So, we partnered with the payor to identify actionable ways to drive greater operational […]