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Top Technology Trends for Smarter, Strategic Customer Care

Whether its online, in-store, or multichannel, customer experience (CX) is a key differentiator for businesses. Extending beyond the front-end purchase experience, CX encompasses the total journey of a customer’s interactions with your brand. Customer care, how well customers are taken care of while they interact with your brand, is a giant piece of the customer […]

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Gartner ITxpo: Top Transformative Tech for Life Sciences

At Gartner IT Expo, Michael Shanler focused on what technologies can transform life sciences. In doing so, he called upon a lot of existing research at Gartner including: 2018 Hype Cycle for Life Science Research and Development 2018 Hype Cycle for Life Sciences 2018 Hype Cycle for Digital Care Delivery 2018 Hype Cycle for Real […]

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Red Hat Honors Perficient as Rising Star Partner of the Year

We are proud to announce that Red Hat has chosen Perficient, a Red Hat Premier Partner, as the winner of its Rising Star Partner of the Year Award. The announcement was made yesterday at the Red Hat North America Partner Conference, taking place October 9-11 in National Harbor, Maryland. Red Hat is the world’s leading […]

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How the IoT will Impact Healthcare

Let’s be honest, when it comes to our health we all want prompt and personal care. As a patient, we want the cost to be low, and the feeling of empowerment to be prevalent throughout the experience. Our world is becoming increasingly connected through the development of technology. With these extensive levels of connectivity, the […]

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Mobile Everything? Considerations Before Delivering Mobile Access

We frequently see projects these days with a requirement for mobile access to corporate technology platforms. For clarity, I am limiting my definition of “mobile” to cell phones. We hear three common drivers behind this requirement. The first driver is remote access (outside the office) to these platforms. Second is a changing employee population which […]

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How Blockchain and Bitcoin Tech Will Fuel the Industrial IoT

Technological powerhouses bitcoin and blockchain offer the potential to collaborate with the Internet of Things (IoT), resulting in simplified connections within the industrial IoT. Through advanced implementation of blockchain and bitcoin, technology promotes a simpler way to experience life itself. Blockchain is the underlying technology in bitcoin and other cryptocurrencies. Information contained and stored within […]

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Evaluating the Maturity of Key Supply Chain Components

To successfully address supply chain trends, it is critical that the foundational aspects of your existing supply chain are operating effectively. We recommend evaluating the maturity of the following key supply chain components before attempting to use the latest technologies. SUPPLY CHAIN DATA GOVERNANCE (BLOCKCHAIN, ADVANCED ANALYTICS) Data integrity is the key to supporting transformational […]

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What’s Next in Supply Chain?

While it’s impossible to know for certain what the future holds, trends can be a reliable predictor of what’s on the horizon. Our extensive work with supply chain has revealed several trends that we believe will be impacting supply chain in the near future. These include: Blockchain: Create immutable end-to-end data visibility into all aspects of […]

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Intro to Analytics in Oracle IoT Cloud Service [Webinar]

Oracle Internet of Things (IoT) Cloud Service helps you make critical business decisions and develop strategies by providing numerous applications that allow its users an inside perspective on their company’s facts and figures. Some of these applications include connecting your devices to the cloud and analyzing data and alert messages from those devices in real […]

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Staying Ahead of Digital Commerce Trends: What You Need to Know

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

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How AI, IoT, and Smart Technologies Impact Digital Transformation

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

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What Microservices, APIs and IoT Mean for Your Integration Strategy

Facing a deluge of data, disparate data sources, and ever-increasing customer and employee expectations, enterprises are challenged with optimizing their operations. Integration has and will continue to be a core strategy for successful business optimization. The market views a number of developing trends as the next go-to technology applications for business optimization. Microservices, APIs and […]

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IoMT and the Necessity for Cybersecurity

Cyber-security: a continuous mission to supervise, support, and evolve data protection. Healthcare providers remain aware and proactive in regards to cyber-attacks or malware that feature threats to patient records, and internal documents. By continuously remaining alert, healthcare organizations can confirm their IoMT networks are secure. What is Internet of Medical Things (IoMT)? IoMT features a […]

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Essential in the Airline Industry: Vision and Commitment

While the term “business transformation” has been floated around for decades, digital and the deployment of modern technology remain the cornerstone of today’s investment decisions. Customer expectations have changed greatly in recent years. Strong brands like Facebook, Amazon, Apple, Netflix, and Google, which investors often refer to as FAANG, have changed consumer behavior. Not only […]

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Cost-Cutting and Technology Investments in the Airline Industry

Cutting unnecessary costs and investing in technology (e.g., digital, planes) to support the business is a complex task, but certainly a requirement for long-term growth. Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control […]

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Customer Satisfaction in the Airline Industry

Customer satisfaction is always top of mind for airlines. Unhappy or disengaged customers naturally mean fewer passengers and less revenue. It’s important that customers have an excellent experience every time they travel. On-time flights, good in-flight entertainment, more (and better) snacks, and more legroom might be the obvious contributors to a good experience and more […]

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Operational Performance and Reliability in the Airline Industry

Operational performance (or operational reliability) is about running an airline like a well-oiled machine. Pun intended. It’s about on-time performance and completion rates. It’s about reducing involuntary denied boardings and the rate of mishandled bags. It’s ensuring that continuous improvements and efficiencies are always in motion. A smoothly run airline enhances customer perception, satisfaction, and […]

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Key Strategic Initiatives in the Airline Industry

If you listen closely to industry executives, you’ll note that many of them typically hone in on several key strategic initiatives. Naturally, there’s a crossover between them, and each one can affect the other. Operational performance or operational reliability is one. Customer satisfaction, customer loyalty, or brand strength is another. Last but not least are […]

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[Guide] 2018 State of the Airline Industry

The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. One, many people take one or more flights a year and have personal experiences that leave lasting impressions. Two, the industry’s economic impact is unprecedented. According to the Federal Aviation Administration (FAA), “Aviation accounts for more than 5% of our [United […]

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Maximo Utility Working Group (MUWG) Spring in Houston

It’s a beautiful time to be in Houston this week, nice temps, not overly humid and an awesome time to learn more about IBM Maximo and other capabilities. Today and tomorrow are the actual conference with additional training options Thursday. Today opened up with a positive and informative few general sessions kicking off with a […]

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