Posts Tagged ‘forrester’

You know it’s critical to focus on your customers. But when it comes to everything from planning to processes, most marketers face challenges with making organizational shifts – and making them quickly.  Forrester has included Eric Dukart, Perficient’s Salesforce practice director, in its recent report Five New Perspectives on Marketing Process. Released today, the report […]

Modern B2B customers have come to expect the same level of service, transparency, and customer service that they receive as consumers in their personal lives. But delivering that kind of experience requires a comprehensive approach to supply chain management, from technology investments to extensive data management integration. Perficient Digital’s order management experts, Pawan Gupta and […]

Accessing data insights in a timely manner can be challenging for many organizations. Engaging an insights service provider can help you keep up with quickly evolving technologies and tools. These providers are able to offer end-to-end engagements that connect the dots between data, insights, and execution and accelerate time-to-value. This is an area in which […]

Passion and excitement go a long way when meeting new people, especially potential employers. One way to demonstrate that drive is to show up prepared. However, preparing for a job interview comes with its own special set of nerves. Most notably, excitement and fear. Excitement, because of the possible opportunity ahead of you and all […]

Headless commerce has gained momentum throughout the industry as the new approach to commerce. But how exactly does it work and how quickly should your organization adopt this way of doing business? Our experts at Perficient Digital were engaged to help answer those questions in a recent Forrester report. The report, The New Commerce Revolution: […]

Editor’s Note: This guest blog post comes courtesy of E.G. Nadhan, Chief Technology Strategist at Red Hat.  I met Forrester Analyst, Dave Bartoletti during the Industry Analyst Cloud Strategy and Networking Event in Dallas earlier this year where Bartoletti shared his perspective on best practices on transforming to containers and predictions for the future of […]

The boundaries of traditional enterprises are blurring. In this digital evolution, APIs form the foundation of the new open enterprise, allowing businesses to reuse their existing information assets across organizational boundaries. APIs and API business strategy are essential as digital conduits to products, data, collaborative business processes, and service offerings.   Perficient Ranks as a Strong […]

With more businesses seeking cloud capabilities, app modernization and migration capabilities are crucial in utilizing existing software and data to digitally transform. Many businesses seek a partner to enhance their digital efforts that they may not have in their existing staff. This is an area in which Perficient focuses, helping clients optimize processes and get […]

Outstanding CX is the New Norm In 2015, a Gartner study predicted that by 2019 more than 50% of organizations will invest more money into the customer experience. In 2019, we can safely say that number is more than just 50%. With trends like personalization, omni-channel support, and AI becoming the norm, customers are evolving […]

Perficient Digital has been featured in a new Forrester report, “B2B Marketing Agencies, North America, Q1 2019.” Released this morning, the report includes Forrester’s overview of 39 North American service providers serving B2B marketers, segmented into three categories based on revenue from B2B-specific marketing services. Perficient Digital was included as a “large, established player” in […]

Enterprises will move beyond cheap fixes and instead seek innovative app services in order to modernize their businesses in 2019, according to Forrester’s “Predictions 2019: Cloud Computing” report. Forrester believes that 2019 is the year that the cloud comes to the forefront for enterprises. Many companies look set to decide that now is the time […]

Digital process automation (DPA) continues to garner attention for its ability to support digital transformation. More than ever, leaders are looking to expand their DPA services from their pre-existing BPM practices in order to meet the growing demands of consumers. As a result of these increased demands, the focus of digital process automation has moved […]

Microservices continue to gain popularity for its potential to deliver scalability, resilience, and agility that isn’t possible with service-oriented architecture. Nearly 70% of businesses are either using or currently investigating microservices adoption. However, many companies encounter implementation challenges that include a strain on IT to be more agile, adopt new technology, and embrace DevOps. These […]

As businesses face an “unknown future of continuous business and technology change,” integration remains a top priority among application development and delivery professionals. Simple integration projects may quickly alleviate pain and operational challenges. However, constructing the right architectures is essential for achieving strategic business priorities, such as improving agility and organizational structure. In Forrester’s recent […]

The adoption of APIs across the software and services industry is expected to soar in 2018. Companies seeking to thrive in today’s competitive environment understand that APIs deliver versatility, cost savings, and business value. However, building and executing an API strategy is key for achieving this business value and agility. For the second year in […]

Employee performance is a challenge for any organization, especially those who continuously invest in technology in hopes of a return. As technology spending reaches $3 billion dollars in 2018, this marks an ever-growing productivity paradox, especially as we hit the end of one of the hottest hiring periods for employers on record. J.P. Gownder of […]

Forrester has a blog post that highlights the high-level results from the latest U.S. Customer Experience Index Report. First the results because they are interesting: This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of our rankings and continue to move upward. […]

Forrester has a blog post that highlights the high-level results from the latest U.S. Customer Experience Index Report. First the results because they are interesting: This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of our rankings and continue to move upward. […]

In a recent report, Forrester described why customer experience in the banking industry is incredibly important, possibly even more so than in other industries. “For years, we have watched power shift from companies to customers. In the age of the customer, customers can and do transfer their loyalty when they don’t receive the engaging customer […]

If you’ve been following this blog series, hopefully you’re coming around the idea that it’s wise to consider all of your stakeholder groups – patients, physicians, clinical sites, vendors, partners, regulatory agencies, investors, even your employees – as “customers.” In today’s post, we’ll look at the portion of Perficient Digital’s CX strategy guide that talks […]