With the increasing use of AI chatbots, businesses often face one key challenge: when and how to seamlessly hand over the conversation from a bot to a human agent. In this two-part series, I’ll walk you through how we used Microsoft Copilot Studio and Dynamics 365 Omnichannel to build a live agent escalation feature. Part […]
Posts Tagged ‘Copilot’
A Recipe to Boost Predictive Modeling Efficiency
Implementing predictive analytical insights has become ever so essential for organizations to operate efficiently and remain relevant. What is important while doing this though is to be agile and adaptable. This is much so because what holds valid for a period can easily become obsolete with time. And what is characteristic of a specific group […]
Using AI to Compare Retail Product Performance
AI this, AI that. It seems like everyone is trying to shoehorn AI into everything even if it doesn’t make sense. Many of the use cases I come across online are either not a fit for AI or could be easily done without it. However, below I explore a use case that is not only […]
Microsoft Copilot for Power Platform
Introduction to Copilot for Power Platform Microsoft Copilot is a revolutionary AI-powered tool for Power Platform, designed to streamline the development process and enhance the intelligence of your applications. This learning path will take you through the fundamentals of Copilot and its integration with Power Apps, Power Automate, Power Virtual Agents, and AI Builder. Copilot […]
A Closer Look at the AI Assistant of Oracle Analytics
Asking questions about data has been part of Oracle Analytics through the homepage search bar for several years now. It did that with Natural Language Processing (NLP) to respond to questions with various automatically generated visualizations. What has been introduced since late 2024 is the capability to leverage Large Language Models (LLM) to respond to […]
The 2025 Work Trend Index Annual Report: The Year the Frontier Firm Is Born
The 2025 Work Trend Index Annual Report, titled “The Year the Frontier Firm Is Born,” explores the transformative impact of AI on business and knowledge work. This comprehensive report delves into how AI is reshaping organizations, creating new roles, and redefining workflows. “Frontier Firms” are redefining how we perceive teamwork by synergizing human judgment and […]