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8×8 Launches PartnerXchange Platform for Channel Enablement

New Salesforce Community Drives Channel Onboarding, Enablement, and Customer Sales 8×8, Inc. is a leading cloud provider of voice, video, collaboration, and contact center solutions for over one million users worldwide. As 8×8 is a company known for helping other businesses to transform their customer and employee experience, Perficient was honored to “transform the transformers” […]

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Multi-generational Communication Planning

When we think of multi-generational plans in the technology world, we’re usually thinking about our approach to rollout with more than one phase – an implementation so large that it can’t, or shouldn’t, be rolled out in one fell swoop. We rightfully scope the work into bite-sized chunks that will lead us to long term […]

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3 Fatal Fallacies – How to Maximize the Value of OCM

There’s an overwhelming amount of data showing that implementing an organizational change management (OCM) effort, based on proven best practices, provides significant value. If that’s the case, why are so many organizations failing to realize the expected benefits? Is there some lesson that can be taken from these failed OCM implementations that will help other […]

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Transformation Initiatives Are Critical in Telecom and Cable

While innovation thrives and the “regulatory environment seems favorable to consolidation,” according to John Legeras, CEO of T-Mobile, obstacles persist. Through transformational initiatives, companies must remain diligent in setting and meeting their business and enterprise priorities so they remain competitive. Minimizing operating expenses through better cost-management activities, investing in new technologies, and redesigning processes will […]

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Change Management – Making it Real

When done right, Change Management can make all the difference in a project’s success. Prosci repeatedly surveys the industry, and the results are consistent – projects with effective Change Management are six times more likely to be successful than those that don’t. That success in meeting business objectives, scope and timeline drives ROI, which is […]

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Customer Experience in Telecom and Cable Is the Key to Growth

While operational efficiency is critical when it comes to running a lean and profitable business, it is closely intertwined with the customer experience. For example, better processes along with front- and back-end systems can lead to faster and more effective customer service. It can also lead to better and faster delivery of products and services. […]

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Driving Operational Efficiency in Telecom and Cable

At the end of the day, a streamlined business can witness tremendous cost and time savings, not to mention deliver better experiences for customers and employees. Most, if not all, leaders in the communications space have ongoing initiatives for optimizing their business, whether it’s the implementation of sophisticated software and technology, or process reengineering to […]

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Digitalization Will Help Telecom, Cable, and Satellite Win Big

As it stands, the outlook for broadcast, cable, and telecommunications providers looks very bright. In a Q3 2017 earnings call, John J. Stephens, senior executive vice president and chief financial officer of AT&T, said: “We continue to track well against our full-year guidance, and we continue to invest for the growth of our business and […]

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Comcast and the Industry’s Desire to Be Most Relevant

A look at how one of the nation’s largest video, high-speed internet, and phone providers came to be shows just how far the communications (i.e., cable, satellite, telecommunications) sector has come. After all, the rich histories and legacies of many companies have made the industry what it is today. Brian Roberts, chairman and CEO of […]

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[Guide] 2018 Cable, Satellite and Telecom Industries Outlook

Using the insights we’ve gleaned from conversations with clients, perspectives from industry executives, and statistics from market research reports, we have prepared a guide that describes the current state of the communications sector. Use it as a barometer to measure the impact of your own activities and initiatives. How do you compare to your peers? […]

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Communications: The Virtual Backbone of Your Business

Good day and welcome to my blog spot! That simple opening can help set the tone for whatever your message is to follow. I could just have easily opened with: You can permanently damage your eyes by staring at the sun for a minute and a half. My opening was a bit more casual and […]

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Leadership: A Vote of Confidence

Whether your professional life resides in an Accounts Receivable atmosphere or not, leadership is critical. A common misconception about collections or accounts receivable is that it’s strictly all about the numbers. While on the surface it may look like that, the reality is that leadership and communications experts are at work and the byproduct is […]

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Rise 2.3 Release Introduces Directories, Web Parts, and More

Rise 2.3 Released We are very excited to announce a new milestone in the evolution of Rise, Perficient’s solution for the modern intranet. Today we are able to announce the immediate availability of Rise 2.3 for our existing and new customers. Rise 2.3 delivers 5 new Directory experiences (Applications, People, Documents, News, and Media Assets), […]

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Gartner Projects Overall Worldwide IT Spending To Increase

Gartner, a leading information technology research and advisory company, released the findings of its Worldwide IT Spending Forecast. The report, which is released quarterly, is an indicator of trends across a variety of markets, including data center systems, enterprise software, devices, IT services, and communication services. According to its latest forecast, Gartner projects that overall worldwide IT spending […]

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Importance Of Keeping Mobile Telecom Customers Happy

  Ofcom, the independent regulator and competition authority for the communications industry in the U.K., recently published customer complaint data for the country’s largest telephone, mobile, internet, and TV service providers. While total customer complaints across all segments decreased between Q3 and Q4 2015, mobile was the only category to experience a rise in complaints. 

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Using Oracle Sales Cloud to Drive Collaboration and Growth

  Eastern Communications is one of the largest two-way radio companies in the Northeast. Eastern and their extended network of dealers support customers from Washington D.C. to Maine and as far west as Ohio. With Eastern Communications experiencing steady sales growth, it was imperative to set the foundation for the future and evolve from a spreadsheet-based approach […]

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Pharma Marketing: Communicating With Physicians

  ZS Associates, a global company that offers sales and marketing solutions to a variety of industries, has released its 2015 annual report, which takes a comprehensive look at how pharmaceutical companies are marketing to physicians. 

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FDA Wants To Hear About Innovative Technology In Clinical Trials

  Over the last decade, the life sciences industry has gone from running clinical trials on paper or, in many cases, in Excel, to leveraging comprehensive web-based systems, such as electronic data capture (EDC) and clinical trial management systems (CTMS). But, in more recent years, the widespread use of mobile technology has enabled even more […]

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A Multichannel, Multilingual Approach To Pharma

  According to Jack Bogle, the founder and retired CEO of The Vanguard Group, many large companies based in the U.S. generate 50% of their revenue from outside the country. The same could be said for international companies: a good portion of their revenue is generated outside their respective regions. 

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Addressing mobile communications management challenges

As an IT manager for an organization, can you imagine having to support 15,000 wireless users in 400 locations for your company? Can you imagine that it might get a little tough to provide an adequate level of support to all 15,000 users? Think about how quickly technology — platforms, screen resolutions, apps, memory size, […]

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