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Posts Tagged ‘CCaaS’

Overlay, Futuristic And Man In Call Center, Hologram And Talking For Telemarketing, Communication And Connection. Future, Male Consultant And Employee With Holographic, Focus And Global Networking

An “Inconceivable” Conversation With Dr. Pete Cornwell on Simple vs. Agentic AI

Dr. Pete Cornwell, Director of Contact Center, offers a fresh perspective on customer care and is sharing his wealth of knowledge at Customer Contact Week in Las Vegas. With over 35 years of experience spanning information systems, design, architecture, and consulting for industry leaders like Terazo and Blue Cross Blue Shield North Carolina, his expertise […]

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CCaaS Migration Best Practices: Tips for moving your customer care platform to the cloud

Migrating to a cloud-delivered Contact Center as a Service (CCaaS) solution can revolutionize how your organization delivers customer service. However, this transition requires careful planning and execution to avoid disruptions. Assuming you have selected a CCaaS platform that aligns with your organizational needs, the following best practices outline key considerations for a seamless migration. A […]