An “Inconceivable” Conversation With Dr. Pete Cornwell on Simple vs. Agentic AI
Dr. Pete Cornwell, Director of Contact Center, offers a fresh perspective on customer care and is sharing his wealth of knowledge at Customer Contact Week…
agentic ai
Unlocking the Power of Salesforce AgentForce AI: A Game-Changer
In today’s fast-paced digital world, customer expectations are at an all-time high. Consumers want quick, accurate, and personalized responses, regardless of the communication channel. For…
Agentforce and Unstructured Data = Yes!
Leveraging data that is ‘trapped’ within unstructured data files like PDFs is a powerful capability within Agentforce. With an Agentforce Data Library this ability to surface…
NRF 2025 and the AI Trends on the Horizon
Months before the ball even dropped, our experts were analyzing the trends they believed would shape the retail and commerce landscape in 2025. To confirm…