As my clients start to harness the power of AI to drive innovation and improve operational efficiency, the journey to production is fraught with challenges, including ethical considerations, risk management, and regulatory compliance. Perficient’s PACE framework offers a holistic approach to AI governance, ensuring responsible and effective AI integration. By leveraging IBM watsonx.governance, enterprises can streamline this process, ensuring robust governance and scalability.

Starting Point

The implementation of the PACE framework using IBM watsonx.governance begins with a clear understanding of the enterprise’s AI goals and readiness. This involves:

1. Assessment of AI Readiness: Evaluating the current state of AI within the organization, including existing capabilities, infrastructure, and stakeholder buy-in.
2. Defining Objectives: Establishing clear, measurable goals for AI integration that align with business objectives and ethical standards.
3. Stakeholder Engagement: Ensuring that all relevant stakeholders, from executives to technical teams, are engaged and informed about the AI governance strategy.

Challenges

Several challenges may be encountered during the implementation process:

1. Ethical and Regulatory Compliance: Navigating the complex landscape of AI ethics and regulatory requirements can be daunting. IBM watsonx.governance provides tools to automate compliance management, but continuous monitoring and adaptation are necessary.
2. Risk Management: Identifying and mitigating risks associated with AI systems, such as biases and security vulnerabilities, requires robust oversight and auditing mechanisms. IBM watsonx.governance’s risk management capabilities can help address these challenges.
3. Cultural Resistance: Promoting advocacy and adoption of AI within the organization may face resistance. Continuous education and collaboration are essential to overcome this barrier.
4. Scalability: Ensuring that AI governance processes can scale with the growth of AI initiatives is crucial. IBM watsonx.governance offers lifecycle governance tools to manage this scalability effectively.

Connecting IBM watsonx.governance to the PACE Framework

IBM watsonx.governance offers several features that align perfectly with the principles of the PACE framework:

1. Policies: IBM watsonx.governance helps define and enforce corporate guidelines for AI usage through automated compliance management tools. These tools simplify the identification of regulatory changes and translate them into enforceable policies, ensuring that AI systems adhere to established standards.
2. Advocacy: The platform supports continuous education and collaboration by providing insights and metrics that can be shared across the organization. This fosters a culture of understanding and adoption of AI, aligning with the advocacy component of the PACE framework.
3. Controls: IBM watsonx.governance offers robust risk management capabilities, including automated risk metrics and bias detection tools. These features enable enterprises to conduct thorough audits and maintain oversight of AI systems, ensuring they operate within acceptable risk parameters.
4. Enablement: The platform provides lifecycle governance tools that monitor and manage the complete AI lifecycle, from model selection to deployment, monitoring, and replacement. This ensures that technology teams have the necessary resources and support to innovate responsibly.

Measuring Success with the PACE Framework

Success in implementing the PACE framework with IBM watsonx.governance can be measured through several key indicators:

1. Compliance and Risk Metrics: Monitoring compliance with ethical standards and regulatory requirements, as well as tracking risk metrics to ensure AI systems are secure and reliable.
2. Stakeholder Engagement: Assessing the level of engagement and understanding among stakeholders, including feedback from continuous education initiatives.
3. Operational Efficiency: Evaluating improvements in operational efficiency and innovation resulting from AI integration.
4. Business Impact: Measuring the tangible business impact, such as revenue growth, cost savings, and customer satisfaction, resulting from AI initiatives.

By integrating Perficient’s PACE framework with IBM watsonx.governance, large enterprises can confidently embrace AI, driving innovation while ensuring responsible and ethical AI usage. This combined approach not only mitigates risks but also accelerates the adoption of AI, paving the way for a transformative impact on business operations and customer experiences.

What is API and API migration?

An API (Application Programming Interface) is a set of guidelines and protocols that allows one software application to communicate with another. API migration refers to the process of migrating an API from one environment, platform, or version to another.

What is IBM API Connect?

IBM API Connect is an integrated API management platform designed by IBM to create, manage, secure, and socialize APIs across different environments (cloud, on-premises, or hybrid). Below are the steps to go through the APIC interface.

What is Apigee?

Apigee is a full lifecycle API management platform developed by Google Cloud, designed to help organizations create, manage, secure, and scale APIs. Enterprises prefer Apigee because of its robust security features, advanced analytics capabilities, scalability to large enterprises and compatibility to multiple clouds. Below are the steps to go through the Apigee interface.

Why APIC and Apigee is needed?

IBM API Connect and Apigee are two comprehensive API management tools that allow organizations to create, secure, manage, and analyze APIs. Here are the advantages why they are needed:

• API Management and Governance
• Security and Compliance
• API Analytics and Monitoring
• Developer Ecosystem Management

Why would a company choose to switch from APIC to Apigee, and what are the advantages?

              An organization or user will choose API migration when they need to improve their API infrastructure, adapt to new business needs, or implement better technologies. Choosing between Apigee and IBM API Connect depends on the specific needs and priorities of an organization, as each platform has its strengths. However, Apigee may be considered better than IBM API Connect in certain aspects based on features, usability, and industry positioning. Using Apigee is more flexible, where we can easily analyze API monitoring, API metrics, and generate custom reports. The following are some advantages that make Apigee a better option:

• Google Cloud Integration and Ecosystem
• Advanced Analytics and Monitoring
• Developer Experience
• Security and Rate Limiting
• API Monetization

Migration Process:

Applications Used to Migrate:

Below are the applications that we have utilized in the process of migration.

• IBM API Connect
• Apigee Edge/Apigee Hybrid
• Swagger Editor

IBM API Connect

Fetching APIC migration details

• To migrate API/product from the API Connect, go to the login page and provide USERNAME/PASSWORD, then click on sign in.

APIs:

• Access APIs by clicking on the APIs
• After locating the API details, confirm that the type is REST/SOAP and, if multiple versions are displayed, choose the appropriate one.
• Next, choose the API and navigate to the Assemble section to determine whether the API is Passthrough or Non-Passthrough.
• Proceed to the Design page and take note of the necessary information that is mandatory.
  1. Name of the API
  2. Basepath
  3. Consumes (JSON/XML)
  4. Security Definitions, Security
  5. Properties -> Backend Endpoint URL
  6. Paths

• Next, navigate to the API’s source page and retrieve the swagger file that is accessible.

Products:

• Select the Products tab, use the search box to locate the right product, and then click on it.

• Determine how many APIs refer to the same product.
• Verify the number of plans available for that product.
• Next, select each plan and take note of the required fields shown below.

1. 1. Rate Limits (calls/time interval)
   2. Burst Limit (calls/time interval)

Apigee Edge/Apigee Hybrid

Migration of APIs and Products in Apigee

• Go to the login page, enter your username and password, and then click “sign in” to create an API or product.

APIs:

• To build a new API, select the API Proxies section and click +Proxy.
• Choose Reverse Proxy/No Target to manually construct an API.

• For Reverse proxy provide API name, basepath and Target server which we have noted from IBM API Connect.
• Make sure to establish the flow paths in accordance with APIC after creating the proxy, including the get, post, put, and delete methods.

• Click on the policies section to add the Traffic Management policies, Security policies, Mediation policies and Extension policies as per APIC/our requirement.

• Using the host and port from the APIC Endpoint URL, establish a target server, modify the Apigee Target Endpoint XML code as needed, and make the URL dynamic.

             <HTTPTargetConnection>

                    <SSLInfo>

                         <Enabled>true</Enabled>

                   </SSLInfo>

                   <LoadBalancer>

                         <Server name = “TS-testAPI” />

                   </LoadBalancer>

                   <Path>/</Path>

            </HTTPTargetConnection>

Compare and debug the flow:

• After the API development is completed, we must verify and compare the API flow between API Connect and Apigee to determine whether the flow looks similar.
• Once the API has been implemented, deploy it to the appropriate environment and begin testing it using the client’s provided test data. Check the flow by using the DEBUG/TRACE section once you’ve reached the proxy endpoint URL.
• Pre-production testing should be done by the client using real-time data to verify the service’s end-to-end functioning status prior to the production deployment.

Products:

• Click on the API Products section and click on + API Product to create a new product.
• Provide product name, display name, quota and burst limits which we have noted from IBM API Connect.
• Then add APIs that refer to the existing product in the Operations (In Hybrid)/API Resources (In Edge) section.

• If the product contains more than one plan in APIC, repeat the same process and provide required fields to create other plans.

Swagger Editor

Swagger Editor is an open-source, browser-based tool that allows developers to design, define, edit, and document APIs using the OpenAPI Specification (OAS) format.

• As we have collected the swagger file from the APIC, as per our requirement, we need to edit the file and change the version of the swagger file if required using the swagger editor.
• From the swagger file we can remove IBM-related tags and add our security variables as per our code.

Apigee Portal Publishing:

• The swagger file must be published on the Apigee developer portal once it is ready.
• Go to the Apigee Home page, select the Portals section, and then click on API Catalog to begin the portal publishing process.
• Click the plus button to add an API product in the catalog. After choosing the product, click the next button, fill out the below required fields, and then click save to publish.
• Check the published check box.
• Check the OpenAPI document in the API documentation section.
• Select the swagger file and upload.
• Select API visibility as per the specification.

Summary:

Migrating from IBM API Connect (APIC) to Apigee involves moving API management capabilities to the Apigee platform to leverage its more advanced features for design, deployment, and analytics. The process of migration involves the assessment of existing APIs and dependencies, exporting and adapting API definitions, mapping and recreating policies like authentication and rate limiting, and thorough testing to ensure functionality in the new environment.

So, DeepSeek just dropped their latest AI models, and while it’s exciting, there are some cautions to consider. Because of the US export controls around advanced hardware, DeepSeek has been operating under a set of unique constraints that have forced them to get creative in their approach. This creativity seems to have yielded real progress in reducing the amount of hardware required for training high-end models in reasonable timeframes and for inferencing off those same models. If reality bears out the claims, this could be a sea change in the monetary and environmental costs of training and hosting LLMs.

In addition to the increased efficiency, DeepSeek’s R1 model is continuing to swell the innovation curve around reasoning models. Models that follow this emerging chain of thought paradigm in their responses, providing an explanation of their thinking first and then summarizing into an answer, are providing a step change in response quality. Especially when paired with RAG and a library of tools or actions in an agentic framework, baking this emerging pattern into the models instead of including it in the prompt is a serious innovation. We’re going to see even more open-source model vendors follow OpenAI and DeepSeek in this.

Key Considerations

One of the key factors in considering the adoption of DeepSeek models will be data residency requirements for your business. For now, self-managed private hosting is the only option for maintaining full US, EU, or UK data residency with these new DeepSeek models (the most common needs for our clients). The same export restrictions limiting the hardware available to DeepSeek have also prevented OpenAI from offering their full services with comprehensive Chinese data residency. This makes DeepSeek a compelling offering for businesses needing an option within China. It’s yet to be seen if the hyperscalers or other providers will offer DeepSeek models on their platforms (Before I managed to get his published, Microsoft made a move and is offering DeepSeek-R1 in Azure AI Foundry).  The good news is that the models are highly efficient, and self-image hosting is feasible and not overly expensive for inferencing with these models. The downside is managing provisioned capacity when workloads can be uneven, which is why pay-per-token models are often the most cost efficient.

We are expecting that these new models and the reduced prices associated with them will have serious downward pressure on per-token costs for other models hosted by the hyperscalers. We’ll be paying specific attention to Microsoft as they are continuing to diversify their offerings beyond OpenAI, especially with their decision to make DeepSeek-R1 available. We also expect to see US-based firms replicate DeepSeek’s successes, especially given that Hugging Face has already started work within their Open R1 project to take the research behind DeepSeek’s announcements and make it fully open source.

What to Do Now

This is a definite leap forward and progress in the direction of what we have long said is the destination—more and smaller models targeted at specific use cases. For now, when looking at our clients, we advise a healthy dose of “wait and see.” As has been the case for the last three years, this technology is evolving rapidly, and we expect there to be further developments in the near future from other vendors. Our perpetual reminder to our clients is that security and privacy always outweigh marginal cost savings in the long run.

The comprehensive FAQ from Stratechery is a great resource for more information.

What is IBM ACE?

How to Get Started

IBM ACE Toolkit Interface

How to Create a New Application

• To create a new application, click on File -> New -> Application.

• Give the Application a name and click finish.

• To add a message flow, click on New under Application, then Message Flow.

• Give the message flow a name and click finish.

• Once your flow is created, double-click on its name. The message flow will open, and you can implement the process.
• Drag the required node and connectors to the canvas for your development.

How to Create an Integration Node and Integration Server

• Open your command window for your current installation.

• To create an Integration server, run the following command in the command shell and specify the parameter for the integration server you want to create: mqsicreateexecutiongroup IBNODE -e IServer_2

• To create an Integration node, run the following command in the command shell and specify the parameter for the integration node you want to create.
  • For example, If you want to create an Integration node with queue manager ACEMQ, use the following command: mqsicreatebroker MYNODE -i wbrkuid -a wbrkpw -q ACEMQ

 How to Deploy the Application

• Right-click on the application, then click on Deploy.

• Then click on the Integration node and Finish.

Advantages of IBM ACE

• ACE offers powerful integration possibilities. Allowing for smooth communication between different applications, systems, and data sources.
• It supports a variety of message patterns and data formats, allowing it to handle a wide range of integration scenarios.
• It meets industry standards, ensuring compatibility and interoperability with many technologies and protocols.
• ACE has complete administration and monitoring features, allowing administrators to track integration processes’ performance and health.
• The platform encourages the production of reusable integration components, which decreases development time and effort for comparable integration tasks.
• ACE offers comprehensive security measures that secure data during transmission and storage while adhering to enterprise-level security standards.
• ACE offers a user-friendly development environment and tools to design, test, and deploy integration solutions effectively.

Conclusion

IBM OMS (Order Management System) upgrade process is to update an existing OMS system to a newer version. This upgrade can involve updating only OMS application or other dependent applications or software’s. The primary goal of an OMS upgrade is to improve the efficiency, scalability, and performance of order processing.

Multi-hop upgrade is to upgrade an existing OMS system or legacy IBM OMS application through multiple versions to a newer version. This type of upgrade is necessary when upgrading a much older version to the latest version (Example: IBM OMS 9.1 to OMS10.0). Multi-hop upgrades are very complex due to significant changes in the OMS software architecture, database schema, and other dependent software’s. These types of upgrades also allow us to mitigate the risk by applying and validating gradual upgrades.

 Multi-hop upgrade steps:

 1. Impact Analysis and Assessment

Analysis and Assessment plays a very important role in any upgrade, and these are much more important for multi-Hop as most of the dependent applications / software’s requires upgrades to be compatible with OMS latest versions. Careful verification of IBM OMS software’s compatible matrix is mandatory to plan and upgrade all the required software’s (Example: Linux OS, Java, Database, Application Server etc..).

Example:

2. POC / Environment setup

Preparing upgrades steps, upgrade scripts and executing those steps on a POC environment is important to reduce the risk and smooth upgrade process for higher environments.

POC Environment upgrade steps to upgrade in a multi-hop upgrade mode:

• 1. Setup a new Linux      box/environment same as existing DEV/QA box.
  2. Modify the sandbox.cfg, jdbc.properties to point to POC Database Schema.
  3. Build and deploy the new .ear file.
  4. Bring up the existing OMS application, agent, and integration servers on the POC environment.
  5. Run a high-level validation and make sure the current OMS application is up and running on POC box.
  6. Download and Copy OMS software’s, fix pack’s into POC environment.
  7. Install OMS software (Example: OMS 9.5) and execute OMS upgrade steps.
  8. Build and deploy a new OMS ear.
  9. Run high-level validations and make sure OMS upgrade is complete and OMS application is up and running on newer version.
  10. Create a snapshot of OMS Linux box.
  11. Take the OMS DB Backup / Create DB Restore points.
  12. Install OMS latest version (Example: OMS 10.0) and execute OMS upgrade steps.
  13. Run high-level validations and make sure OMS 10.0 upgrade is complete and OMS application is up and running on newer version.
  14. Bring up all the Agent and Integration servers and validate order flow.
  15. Monitor the transactional data flow, exceptions, alerts etc.

3. Executing upgrades in multi-hope mode in all the required environments

After the successful completion of multi-hop upgrade on POC environments, follow the same steps and upgrade other higher environments like, DEV, QA, Master Config, Pre-Production).

 4. Go-Live preparation, Production downtime and upgrade

Multi-hop upgrades typically take much longer time than the regular updates hence it is very important to plan for Production downtime, setting expectations with the business on the downtime. During the go-live window executing upgrade steps and verifying log files, output of each step is very crucial to avoid issues or risk of reverting back everything.

5. Rollback strategy

Planning rollback options and executing them on one or more lower environments is important as the multi-hop upgrade is very complex and incase if the entire upgrade needs to be reverted due to any issue or time constraints with respect to the production downtime window.

6. Post-Production validation and support

Validating all the critical interfaces, functionalities are very important as upgrades can contain significant changes in the OMS architecture, database schema, user interfaces, and functionalities. Identifying all the critical scenarios that are required to be covered will help us to plan the Production Go-Live and Rollback strategies.

Introducing Order Hub: Complete Fulfillment Network Management Solution

Order Hub, part of the IBM® Sterling Order Management System, is the ultimate tool for fulfillment and order management professionals. With its intuitive interface, contextual data, and key performance metrics, Order Hub empowers users to seamlessly translate business goals into actionable steps within their fulfillment network.

Monitoring Network with Ease

Order Hub allows users to effortlessly view various metrics and monitor nodes, orders, and shipments across the network. Stay on top of performance with customizable alert rules that help identify SLA and progress risks, all conveniently displayed on the workspace.

Take Control of Operations

Gain deep insights into nodes and orders with Order Hub’s extensive details. From changing node capacity to reassigning pending order releases, users have the power to optimize operations and maximize efficiency. Manage inventory effortlessly, from viewing item and SKU details to performing actions like moving inventory across nodes, adjusting safe stock, and setting fulfillment options.

Experience Seamless Management

With Order Hub, managing the fulfillment network has never been easier. Stay ahead of the curve and streamline the operations with this powerful interface designed to meet the needs of today’s dynamic business environment.

Unlock the full potential of fulfillment network with Order Hub – the comprehensive solution for modern order and fulfillment management.

Pre-requisite:

• Upgrade to IBM® Sterling Order Management System Software version 10.0.2209.1 or later: The latest version OMS software is required to access Order Hub, now available for on-premises installations since September 2022.
• Set up Nginx web server: Install Nginx on any server to serve the Order Hub UI content, allowing users to make REST API calls to the application server. Nginx’s efficient asset serving and caching capabilities enhance performance, while its deployment flexibility ensures seamless integration with the existing infrastructure.

A Step-by-Step Guide for Installation

1. Install nginx web server.
2. Install OrderHub:

• <INSTALL_DIR>/repository/orderhub

Here <INSTALL_DIR> is the Sterling OMS installation home directory.

• Extract the orderhub archive by running the following command:

tar xf orderhub.tar

• Grant the orderhub setup script the execute (x) permission by running the following command:

chmod +x orderhub-setup.sh

• Make a copy of the oh-setup.properties.sample file as oh-setup.properties by running the following command:

cp oh-setup.properties.sample oh-setup.properties

• Update the oh-setup.properties file.
  • Uncomment the HTML_DIRECTORY and CONFIG_DIRECTORY properties that are applicable to the operating system. If necessary, update them to point to installed web server’s HTML and configuration directories.
  • Update the OMS_APPSERVER_HOST property to point to the OMS environment.

• Run the Order Hub setup script:

./orderhub-setup.sh

• Go to /etc/nginx/conf.d/default.conf and add server details:

For https: add Port No., server_name, certificate and certificate_key for user application.

• Add below properties to:

<INSTALL_DIR>/properties/customer_overrides.properties

# Order Hub UI

xapirest.servlet.cors.enabled=true

xapirest.servlet.cors.allow.credentials=true

xapirest.servlet.jwt.auth.enabled=true

yfs.yfs.jwt.oms.verify.keyloader=jkstruststore

yfs.api.security.token.enabled=Y

• Configure JWT authentication:
  • Locate or create a keystore.
    • To create a keystore run the following command:

For example:

keytool -genkey -keyalg RSA -keysize 2048 -keystore jwtkeystore.jks -validity 365 -storetype JKS

-alias oms-default-jwt -storepass secret4ever -keypass secret4ever -dname “CN=oms, OU=oms, O=oms, L=oms, S=oms, C=US”

Where:

-keystore provides the keystore name, for example, key.jks.

-alias describes the alias name that is configured as part of JWT properties of Sterling Order Management System Software.

-storepass and -keypass provides the password for keystore.

• Add JVM system startup properties:

For example:

 -Dycp.jwt.auth.keyStore=/var/oms/keystore/jwtkeystore.jks

-Dycp.jwt.auth.keyStorePassword=secret4ever

-Dycp.jwt.auth.trustStore=/var/oms/keystore/jwtkeystore.jks

-Dycp.jwt.auth.trustStorePassword=secret4ever

• Set property in customer_override_properties file as:

yfs.api.security.token.enabled=Y

• Start or restart the web server.

Access Order Hub from the applicable URL:

http://<hostname>:<port>/order-management

https://<hostname>:<port>/order-management

Where hostname is the host name where the web server is running, and port is the port number that is configured in the web server configuration.

References:

• https://www.ibm.com/docs/en/order-management-sw/10.0?topic=hub-setting-up-order
• https://nginx.org/en/linux_packages.html

I’ve been reflecting on my experience last week at IBM Think. As ever, it feels good to get back to my roots and see familiar faces and platforms. What struck me, though, was the unfamiliar. Seeing AWS, Microsoft, Salesforce, Adobe, SAP, and Oracle all manning booths at IBM’s big show was jarring, as it’s almost unheard of. It’s a testament to my current rallying cry for prioritizing the focus on how to make a diversity of platforms work better together by making data flow all directions, with minimal effort. I see many partners focusing in on this by supporting a diversity of data integration patterns in zero copy or zero elt patterns (a recurring theme, thank you Salesforce). In this environment of radical collaboration, I think something really compelling might’ve gotten lost… a little open source project they launched called InstructLab.

IBM spent a lot of time talking about how now is the time to SCALE your investments in AI, how it’s time to get out of the lab and into production. At the same time, there was a focus on fit for purpose AI, using the smallest, leanest model possible to achieve the goal you set.

Think Big. Start Small. Move Fast.

I always come back to one of our favorite mantras, Think Big. Start Small. Move Fast. What that means here is that we have this opportunity to thread the needle. It’s not about going from the lab to the enterprise-wide rollouts in one move. It’s about identifying the right, most valuable use cases and building tailored, highly effective solutions for them. You get lots of fast little wins that way, instead of hoping for general 10% productivity gains across the board, you’re getting 70+% productivity gain on specific measurable tasks.

This is where we get back to InstructLab, a model- agnostic open source AI project created to enhance LLMs. . We’ve seen over and over that general-purpose LLMs perform well for general-purpose tasks, but when you ask them to do something specialized, you’re getting intern in their first week results. The idea of InstructLab is to be able to track a taxonomy of knowledge and task domains, choose a foundation model that’s trained on the most relevant branches of the taxonomy, then add additional domain-specific tuning with a machine-amplified training data set. This opens the door to effective fine tuning. We’ve been advising against it because most enterprises just don’t have enough data to move the needle and make the necessary infrastructure spend for the model retraining to be worth it. With the InstructLab approach, we can, as we so often do in AI, borrow an idea from Biology–amplification. We use an adversarial approach to amplify a not-big-enough training set by adding additional synthetic entries that follow the patterns in the sample.

The cool thing here is that, because IBM chose the Apache 2 license for everything, they’ve open sourced, including Granite, it’s now possible to use InstructLab to train new models with Granite models as foundations, and decide to keep it private or open source it and share it with the world. This could be the start of a new ecosystem of trustable open-source models that have been trained for very specific tasks that meet the demands of our favorite mantra.

Move Faster Today

Whether your business is just starting its AI journey or seeking to enhance its current efforts, partnering with the right service provider makes all the difference. With a team of over 300 AI professionals, Perficient has extensive knowledge and skills across various AI domains. Learn more about how Perficient can help your organization harness the power of emerging technologies- contact us today.

In today’s world, every retailer’s biggest challenge is to ensure the shopper’s loyalty, and retailers are constantly dealing with this. Retailers need an intelligent and efficient supply chain to deliver the product. Retailers who operate the order fulfillment without synced-up end-to-end order promising, risk losing shoppers, increased costs, and falling behind competitors who can meet customer demands more efficiently.

Order Promising ensures promises are kept, all the product in the cart, better customer experiences, and chaos is transformed into orderliness. IBM Sterling Intelligent Promising combines inventory and capacity visibility with sophisticated fulfillment decisioning to help the retailers to maximize inventory productivity, make reliable and accurate order promises, and optimize fulfillment decisions at scale.

There are plenty of benefits. They include:

1. Improved Customer Satisfaction: Accurate delivery estimates and reliable order fulfilment enhance customer trust and satisfaction. This leads to higher conversion rates and fewer cancellations.
2. Efficient Resource Utilization: Optimized inventory, production, and logistics such as consolidated shipping reduces wastage and operational costs.
3. Reduced Delays: Coordination between order promising and order management minimizes delays and ensures timely deliveries.
4. Enhanced Brand Reputation: Consistently meeting delivery commitments strengthens the brand’s reputation for reliability.
5. Lower Operating Costs: Better inventory control and resource allocation lead to cost savings.
6. Streamlined Supply Chain: A well-coordinated system ensures smoother and more efficient supply chain operation.

How This “Promise” can be Achieved

Adoption of cutting-edge technology enables retailers to ensure the most accurate ‘Promise’ to their Shoppers! IBM’s Sterling Intelligent Promising (SIP) solution offers greater certainty, choice and transparency across shoppers’ buying journey. It is designed to revolutionize order promising and fulfilment in the ever-evolving world of commerce.

It’s a SaaS platform that has the following three services.

1. Inventory Visibility
2. Promising
3. Fulfillment Optimizer

All the three services modules are independent, but they share a common single platform SIP.

1. Maximize inventory productivity: Use real-time inventory visibility to confidently expose inventory and maximize conversions, gaining granular control over inventory actions, such as safety stock setting based on configurable business rules. Improve inventory turns by applying additional context like channel, fulfillment type and labor availability when making available-to promise decisions.
2. Make and manage order promises: Improve conversion rates by confidently delivering order and delivery promises across every step of the shopping journey, including the product list page, product detail page, cart, and checkout. Automate the review of inventory, capacity, and costs to make informed promises, and harness powerful AI during fulfillment to simplify complex scenarios like orders with third-party services and support a wide range of fulfillment options.
3. Optimize omnichannel profitability: Set operating performance objectives and KPIs using real cost drivers (like distance, labor, capacity, and carrier costs) and profit drivers (markdown, stockout), so you can confidently make the best fulfillment decisions for your business objectives. By optimizing across thousands of fulfillment permutations in milliseconds, retailers can ensure balance between profitability and the best customer experience.

SIP is the future of OMS, it ensures that the customers receive their orders on time, with trust and loyalty. SIP can employ AI and predictive analytics to anticipate demand, optimize inventory, and offer customer-centric promises. In an increasingly complex supply chain environment, it collaborates with suppliers for synchronized commitments, helping businesses stay agile and responsive to market shifts. IBM Sterling Intelligent Promising is not just a solution for today but a strategic asset for the future.

Embarking on an order management project is a significant undertaking for any organization. It involves not only implementing new systems but also reshaping processes and workflows. The success of such projects hinges on meticulous preparation, particularly in terms of collecting and categorizing requirements and effectively managing the associated change. In this article, we will delve into the importance of these preparatory steps and how they contribute to the overall success of an order management project.

Collecting and Categorizing Requirements:

1. Understanding Business Objectives:
Before diving into the technicalities of an order management project, it’s crucial to understand the overarching business objectives. What are the key drivers for implementing a new order management system? Whether it’s improving efficiency, reducing errors, or enhancing customer satisfaction, a clear understanding of these goals will guide the entire project.

2. Stakeholder Collaboration:
The success of an order management project relies heavily on the involvement and collaboration of various stakeholders. Engage with representatives from different departments – sales, finance, logistics, and customer service – to gather a comprehensive set of requirements. Each stakeholder brings unique insights into their department’s needs and challenges, ensuring a holistic approach to system design.

3. Documentation and Analysis:
Systematic documentation of requirements is essential. This involves not only listing the functional requirements but also considering non-functional aspects such as performance, scalability, and security. Thorough analysis of these requirements helps in identifying potential conflicts or dependencies early in the planning stage, preventing issues during implementation.

4. Prioritization and Scope Definition:
Not all requirements are of equal importance, and attempting to implement every feature at once can lead to project delays and budget overruns. Prioritize requirements based on their impact on business goals and create a clear scope for the initial phase. This phased approach allows for a more focused implementation, reducing the risk of project failure.

5. Flexibility and Adaptability: 
Requirements are not static; they can evolve as the project progresses or as external factors change. Build flexibility into the project plan to accommodate changes in requirements. Regularly revisit and reassess requirements throughout the project lifecycle to ensure alignment with evolving business needs.

Getting the Organization Prepared for Change Management:

1. Communicating the Vision:
   Change is often met with resistance, and employees may be apprehensive about adapting to new systems and processes. Communicating a clear and compelling vision for the order management project is essential. Help employees understand not just the technical aspects but also how the changes align with the organization’s goals and how they will benefit from the improvements.

2. Inclusive Training Programs:
   Adequate training is key to a smooth transition. Develop comprehensive training programs that cater to employees at all levels. This includes end-users who will interact directly with the new system and administrators who will be responsible for its maintenance. Training should be ongoing, with refresher courses available as needed.

3. Change Champions:
   Identify and empower change champions within the organization. These individuals, often departmental leaders or influencers, can play a crucial role in promoting the benefits of the order management project and encouraging their teams to embrace the changes. Their support can significantly mitigate resistance.

4. Addressing Concerns Proactively:
   Change often brings about uncertainties and concerns. Proactively address these by establishing channels for open communication. Encourage employees to voice their concerns, and provide transparent and timely information to address any misconceptions. A proactive approach helps in building trust and reducing resistance.

5. Monitoring and Evaluation:
   Change management is an ongoing process that extends beyond the initial implementation phase. Implement monitoring mechanisms to assess how well the organization is adapting to the changes. Collect feedback from users, identify pain points, and address them promptly. Continuous evaluation allows for adjustments to be made, ensuring the long-term success of the order management project.

Conclusion:

In conclusion, the success of an order management project hinges on meticulous preparation in terms of collecting and categorizing requirements and effectively managing change within the organization. By understanding business objectives, collaborating with stakeholders, and prioritizing requirements, an organization sets the foundation for a successful implementation. Simultaneously, fostering a positive and adaptive organizational culture through clear communication, inclusive training, and proactive change management strategies ensures that the transition is embraced rather than resisted. Together, these elements create a framework that not only leads to a successful order management project but also sets the stage for continued growth and adaptation in the ever-evolving business landscape.

Businesses are increasingly looking to innovative solutions that streamline their operations. One critical aspect of business operations is order management, which plays a pivotal role in ensuring customer satisfaction and efficient supply chain management. The future state of commercial order management systems promises to revolutionize this essential function, solving current problems while expanding capabilities to meet the demands of tomorrow’s businesses. With new entrants and expanding use-cases in non-traditional industries, will the definition of OMS get clearer or the definition ‘fuzzier’?

Current Challenges in Order Management

Before delving into the future, it is crucial to understand the problems that order management systems currently aim to address:

• Orchestration: Many businesses struggle with data scattered across multiple platforms, making it challenging to maintain a centralized and up-to-date view of orders, inventory, and customer information. This fragmentation often leads to errors and delays. Just as a PIM orchestrates product-information, the OMS orchestrates the flow of orders (data) across the entire systems landscape.
• Inventory Optimization: Optimizing inventory availability across channels is a complex task. Over-exposing inventory leads to poor customer experiences, but under-exposing leads to lost sales. The controls are increasingly found in more mature OMS solutions, but the challenge currently is that those roles are heuristics (rules-based) still.
• Scalability: Traditional systems may struggle to handle the growing volumes of orders, especially for businesses experiencing rapid expansion. Scalability is a vital concern to ensure smooth operations during periods of high demand. Estimated delivery-dates, for example, are increasingly happening at the PLP… can current systems keep up with that scale?
• Integration: Seamless integration between the systems involved in capturing, fulfilling, servicing and returning orders is often a challenge, resulting in inefficiencies and data discrepancies.

The Future State: Solving Today’s Problems

I’ve been fortunate enough to see the evolution of order management over the last 15 years in the space, 40 projects in total.
From the first screens in 2008 at Manhattan Associates to my time today across a handful of industry solutions (and for a year within a retailer) here are my predictions for where the market is heading.

AI-Driven Inventory Management:

Artificial intelligence and machine learning algorithms will power predictive inventory management, optimizing stock levels in real-time based on historical data, current demand, and market trends. This will reduce costs and minimize stockouts. Onera, a ToolsGroup company was working on this but got bought… I believe COTS OMS providers may either built this or buy it in the coming years. Keep an eye on Retalon.

Scalability and Cloud Solutions:

Cloud-based order management systems have now become the norm, offering unparalleled scalability to accommodate growing order volumes and business expansion. This flexibility ensures businesses can adapt to changing market conditions. Yet, there are still many commerce organizations deployed on premise. Moreover, I still see most OM providers only deploy quarterly major releases vs. only few have truly continuous deployments for fixes and new functionalities. Salesforce is and has been out in front on CI/CD, but Manhattan Associates and Körber Supply Chain both do a great job on major/minor releases.

Enhanced Customer Experience:

Future systems will focus on enhancing the customer experience through automation and personalization. AI-powered chatbots and virtual assistants will provide real-time order updates and answer customer queries, ensuring a seamless experience from order placement to delivery. Most chatbots I see still do not fully integrate into the OMS, and specifically they don’t do this proactively and with an understanding of the likely reason a customer is needing support. While not an OMS, Zendesk has been pushing forward heavily here. I could see more OM provider with turnkey solutions to Zendesk and other customer-interfacing / ticketing systems.

Integration and Interoperability:

The future will witness the widespread adoption of open APIs and integration platforms, making it easier for businesses to connect their order management systems with other crucial software applications. This integration will streamline operations and eliminate data silos. I see the “ERP vs. OMS” discussion, relative to order-flow, heating up in the coming years. ERPs will always be around to support back-office functions, but the middle-of-house functions for inventory availability, orchestration and service in the front-of-house will still need a focused solution. You’ll see more players in the MACH Alliance grow in the coming years, and I’m banking on Fluent Commerce as one of the only OMS providers solely focused on the OM space.

Expanding Capabilities for the Future

As order management systems evolve, their capabilities will expand to address emerging business needs:

• Supply Chain Visibility: These systems will offer end-to-end supply chain visibility, enabling businesses to track the movement of goods from suppliers to customers in real-time. This will enhance transparency and reduce the risk of supply chain disruptions. Blue Yonder has been making traction here since acquiring Yantriks solution, keep an eye out.
• Customization and Personalization: Order management systems will increasingly leverage customer data to provide personalized product recommendations and promotions, further enhancing the customer experience and driving sales. I’m interested to see how B2B use-cases evolve here in the future!
• Accelerated, Turnkey, Integrations: At a conference in May in Vegas I stood up and talked for a few minutes on how easy it will be using Chat-GPT like functions to almost instantaneously create ‘connectors’ for all the major supporting commerce functions moving forward. No more months of waiting on tax/fraud/payment/email connections.
• Environmental Sustainability: Sustainability will become a key focus, with order management systems helping businesses reduce their carbon footprint by optimizing shipping routes, reducing packaging waste, and minimizing returns. IBM showcased a lot of this at their TechXchange conference last month and currently organizes their OMS within a Sustainability suite.

The future state of order management systems is poised to revolutionize the way businesses handle their operations. “e-Commerce” is dead… “Commerce” is where we’re evolving, and OMS will be front and center in that transformation. I’m very bullish on this space, specifically the point of order-capture and how the post-purchase experience shapes and retains customer trust.

In today’s highly competitive retail landscape, providing exceptional customer experiences is paramount to success. Customers now demand seamless interactions across multiple channels, personalized services, and real-time access to product information. To address these evolving expectations, IBM has developed the Sterling Next Generation Store Engagement solution, a powerful platform that helps retailers transform their in-store experiences and bridge the gap between physical and digital realms. In this blog post, we will explore how IBM Sterling Next Generation Store Engagement is revolutionizing retail experiences.

Seamless Omnichannel Integration:

One of the key strengths of IBM Sterling Next Generation Store Engagement is its ability to seamlessly integrate various channels. The solution consolidates data from different sources, such as online stores, mobile apps, and physical stores, creating a unified view of customer preferences, purchase history, and inventory availability. This holistic approach enables retailers to deliver personalized and consistent experiences across all touchpoints, whether customers are shopping online, visiting a brick-and-mortar store, or engaging through mobile devices.

Empowering Store Associates:

Store associates play a crucial role in enhancing customer experiences, and IBM Sterling Next Generation Store Engagement empowers them with the right tools and information. The solution provides real-time access to inventory data, allowing associates to quickly check product availability, locate items within the store, and offer accurate delivery timeframes. Additionally, the platform enables associates to access comprehensive product details, including specifications, and recommendations, thereby enabling them to provide expert guidance and personalized recommendations to customers.

Enhanced Customer Engagement:

IBM Sterling Next Generation Store Engagement offers a range of features that enhance customer engagement and satisfaction. For instance, the platform enables store associates to handle in store Pickup, Ship from Store and in store returns of online, POS and mobile orders, thereby ensuring a dedicated and uninterrupted shopping experience. Moreover, the solution leverages inventory visibility and SIM microservice modules to provide seamless customer experience with near real time product availability and accuracy among the store and DC networks thereby saving the sale and creating an omni channel realm.

Omni Channel Customer Expectations Illustration Simplified

Technical Overview:

IBM Sterling Next Gen Store Engagement is a single, monolithic front-end application that is built with Angular and Bootstrap framework. It leverages micro frontend architecture of the single spa framework that splits monolithic application into smaller and logical modules known as micro-front-ends, and at the same time keeps the user experience similar to using a single application. It supports multiple features that spans across store fulfillment and inventory management operations. Each feature is modeled as an angular feature module that contains multiple routes or views. The objective is to break up each feature module into individual angular application. Each single-spa-enabled Angular application has its own package.json and controls its own dependencies, so an application can be upgraded independently. The single-spa-enabled angular application uses a common set of components and services through shared widget libraries.

Micro-frontend Architecture and Evolving Technologies adapted for the solution

IBM Sterling Next Generation Store Engagement is a game-changer for retailers looking to create exceptional in-store experiences that seamlessly integrate the physical and digital worlds. The use of the latest front-end technologies is another advantage that makes the application more scalable and easier to expand and customize depending on the client’s needs. By empowering store associates, enhancing customer engagement, streamlining checkout processes, and providing valuable insights, the platform enables retailers to meet and exceed customer expectations. As the retail industry continues to evolve, solutions like the Next Generation Store will play a crucial role in helping retailers thrive in the digital era.

Reference:

IBM Sterling Store Engagement (Next-generation) – IBM Documentation

With the NBA Finals starting on June 1st many fans will be glued to their seats to watch who will be crowned the 2023 NBA champions. While fans closely analyze each team’s performance and decipher the reasons behind the outcome of the games, order management, and package tracking probably is the last thing on their minds.

However, surprisingly enough, there is a remarkable correlation between package tracking and how modern NBA teams are optimizing their team performance. Discover how NBA teams and retailers are harnessing the power of tracking capabilities to gain significant competitive advantages.  

Unleashing the Power of Real-Time Tracking for Enhanced Visibility  

NBA player tracking leverages real-time tracking capabilities to give coaches in-game player analysis to gain valuable insights into player performance and movement. When coaches receive real-time updates on player analysis, it empowers them to confidently make informed, data-driven decisions to optimize their team’s performance. 

Similarly, IBM Sterling package tracking capabilities benefit retailers by giving them and their customers real-time product visibility, so customers can track their packages at every stage of the shipping process. Providing customers with product transparency is a massive competitive advantage. When customers can view where their package is, they are more likely to trust that their package will get to them at the right place at the right time and will be more confident to buy from your brand. 

Optimization of Routes and Processes 

NBA player tracking data has revolutionized the way coaches analyze and optimize their team’s performance. By leveraging player tracking technology, coaches can identify patterns and inefficiencies in player movements, enabling them to enhance the flow of their offense to maximize scoring opportunities and enhance the flow of their defense to minimize their opponent’s opportunities to score. 

Likewise, IBM Sterling Order Management package tracking capabilities help companies optimize logistics routes, identify bottlenecks, and streamline processes. By applying package tracking analysis techniques, businesses can enhance supply chain management, improve efficiency, and reduce delivery times, thus leading to customer satisfaction.

Harnessing Predictive Analytics  

NBA player tracking analyzes historical data to predict player performance. Through the analysis of vast amounts of real-time data during games, predictive analytics algorithms can identify patterns, trends, and correlations to predict future outcomes. This allows coaches to make informed, data-driven decisions to optimize their lineups, substitutions, and matchups to give their team the best chance at winning.  

For example, based on historical data and real-time tracking, predictive analytics models can assess a player’s shooting tendencies, preferred shot locations, and success rates. This information helps teams develop defensive strategies that put their players in the right place to minimize their opponent’s offensive success.  

Similarly, IBM Sterling utilizes predictive analytics to optimize order management and improve operational efficiency. By analyzing historical and real-time data, IBM Sterling’s predictive analytic algorithms can forecast demand, identify potential supply chain disruption, and optimize inventory levels. This helps businesses streamline their order fulfillment process, minimize out of stock products, and reduce delivery times.  

Let Perficient Coach You to be a Champion in Customer Experience 

Like how NBA teams are leveraging tracking technologies to optimize their team’s performance, retailers are leveraging order management systems and package tracking capabilities to enhance their supply chain management by enhancing visibility, optimizing routes and processes, and improving customer trust and experience.  

Having a robust order management system is crucial in order to provide your customers with product transparency. And with over 20 years of award-winning IBM Sterling Order Management experience, Perficient is ready to coach you to be a champion in supply chain management. Reach out to learn more.