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Mark Polly

Mark Polly is Perficient's Chief Strategist for Customer Experience Platforms. He works to create great customer, partner, and employee experiences. Mark specializes in web content management, portal, search, CRM, marketing automation, customer service, collaboration, social networks, and more.

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What you need to know about IBM Social Analytics

At the IBM Connect conference, we heard about some of IBM’s approach to Social Analytics.  In a nutshell, you can break the strategy into two main areas: External Customer Analytics  Employee Analytics In both areas, the overall approach involves social listening, data collection, segmentation and deep analytics.  What we heard from IBM was a focus […]

Going to IBM Connect 2013?

Are you one of the thousands who will descend on Orlando, Florida next week to attend IBM Connect 2013?  If you are, then you may have been trying to make sense of all the information IBM has been publishing about the conference.  I know as a business partner, we receive lots of emails on a […]

Social Intranet Technologies, Part 4

In part 1 and part 2 of this series, I introduced many of the technologies used to build a social intranet.  In part 3, I talked about three scenarios and list some of the technology that would be involved in each social intranet.  For this last part of the series, I want to talk about what some of […]

Ephox EditLive for IBM Connections

Thanks to Becky Schroeder at Ephox for sending me the following video.  EditLive is an outstanding web-based text editor that has been included in IBM WebSphere Portal and IBM Web Content Manager for several years.  If you use those products, EditLive is the Advanced Editor out of the box. EditLive brings lots of great features […]

Social Intranet Technologies, Part 3

In the past two posts (Part 1 & Part 2), I list many of the key technologies that make up a social intranet.  In this post, I’m going to talk about how you might combine those different systems into an overall social intranet platform for your company.  In the next post in this series, I’ll […]

Social Intranet Technologies, Part 2

In part 1 of this series (see Social Intranet Technologies, Part 1), I talked about many different technologies or systems that make up a social intranet.  In this post, I want to expand the list of technologies, and discuss briefly several technologies that often get overlooked, but can be an important part of a great […]

Social Intranet Technologies, Part 1

I’ve been seeing a lot of interest in the concept of a Social Intranet lately.  The intranet is your company’s internal content network.  In many cases, it is nothing more than a series of links to other systems.  In more sophisticated intranets, companies publish corporate news and announcements, departments have their own pages to share […]

Microsoft SharePoint and Yammer Integration

My colleague Seth Broweleit shared with me news that Yammer has been integrated with Microsoft SharePoint.  If you are a Yammer Enterprise customer, you can download the installation package that includes some very nice features.  The video here shows many of the features I’ve listed below:  Primary Yammer Web Part – Add Yammer feeds, private messages, […]

IBM WebSphere Portal Self Registration Portlet Available

In previous versions of IBM WebSphere Portal, one missing feature had been the ability for a new user to self register. It was one of the standard checklist items in a Request For Proposal (RFP) – does your system allow for self registration? We spent countless hours building this capability for many, many clients. IBM […]

Is SharePoint 2013 Good for External Websites?

This question, “Can SharePoint be used for public websites (in addition to intranets)?”  comes up a lot.  The knock on previous versions of SharePoint (2010 and before) has always been that it can be expensive, it doesn’t do search engine optimization (SEO) well, it has trouble with mobile, multiple language support is weak, etc.  While […]

IBM Connections Portlets now support Connections v4

IBM just posted the latest Connections portlets that support both IBM Connections 4 and IBM WebSphere Portal V8. This is an important update because Connections 4 came out nearly the same time as Portal 8 in May 2012, but you really could not take advantage of both until now. There are several portlets included in […]

Liferay Social Office 2.0 Enterprise Edition Released

Liferay recently released the enterprise edition of Liferay Social Office 2.0. The community edition came out last August. Social Office is a full social platform that includes blogs, wikis, activity streams, profiles, tasks, sites, instant messaging and document collaboration. The enterprise edition is the same as the community edition, but has been hardened for enterprise […]

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