Perficient is honored to have been included in Forrester’s 2024 report, “Global Capability Centers: A Rising Tide – Reimagining The GCC As A Strategic Asset.” Forrester interviewed several companies, including Global Systems Integrators (GSIs), to explore the evolving landscape of Global Capability Centers (GCCs) and their pivotal role in enterprise sourcing strategies.
Perficient’s Perspective
As a Global Systems Integrator (GSI) interviewed for this report, Perficient brings unique insights to the GCC landscape. Our experience in digital transformation and global delivery models positions us to help organizations navigate the complexities of establishing and optimizing GCCs, while leveraging the synergies between GCCs and GSIs.
“Optimized Global Delivery is all about bringing the right skill, to the right place, at the right time. This means understanding the role of time zones, the lifecycle of the project, and where certain skills need to be located,” says Perficient Senior VP, Kevin Sheen.
“Cost optimization is also part of this process,’” says Kevin. “By shifting the team’s location and structure as the project progresses, we can bring costs down while still maintaining high-quality delivery. This dynamic approach to project staffing is what allows us to optimize cost and efficiency.”
The Synergy of GCCs and GSIs
The Forrester report states, “While GSIs and GCCs might seem in opposition, the reality is that the two coexist in a synergistic fashion.”
Perficient and our Optimized Global Delivery approach positions us to support our clients through:
- Strategic Partnerships: We work alongside GCCs, complementing their capabilities with our global expertise and resources. This partnership allows organizations to leverage the best of both worlds – the dedicated focus of a GCC and the broad experience of a GSI.
- Build-Operate-Transfer (BOT) Models: Perficient helps organizations establish and operate GCCs with the intention of eventual transfer. This model allows companies to benefit from our expertise in setting up efficient operations while building towards full ownership.
- Talent Augmentation: We provide specialized skills and resources to supplement GCC capabilities, especially in emerging technologies or during periods of rapid scaling.
- Deep Industry and technology expertise: Our expertise in cutting-edge technologies ensures that organizations are equipped with the tools they need to drive innovation, while we handle complex integration challenges.
- Global Delivery Optimization: We help organizations optimize their global delivery model, balancing work across regions to maximize efficiency and value.
- Continuous Evolution Support: As GCCs mature, we assist in their evolution, helping them move up the value chain and take on more strategic roles within the organization.
Looking Ahead
As the Global landscape continues to evolve, organizations that can effectively leverage these centers will be well-positioned to thrive in an increasingly competitive global market. Perficient is committed to helping our clients navigate this complex landscape and unlock the full potential of their GCC strategies.
To learn more about how Perficient can help your organization leverage our global delivery model for strategic advantage, contact our team of experts today.
