eMail Response for inbound Email

Part 1: Requirement:

1. If there’s SR Number in the Subject, we have to create the Email – Inbound Activity for the inbound Email under the related SR.

2. If there’s Confidential in the Subject, we have to set the Private Flag to true for the activity we created.

Part 2: How to set the Response Group in the application so that Siebel application knows what to do when received the email.

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1. Navigate to Administration – Communications -> All Response Groups，Create a new response group and fill the necessary fields. Note: After the modification, we have to click the Submit Response Groups Changes in the Menu of Response Groups List Applet.

2. Go to Profiles tab, add a new record by click the new button, chose the Profile which created by the last step. Note: After the modification, we have to click the Submit Response Groups Changes in the Menu of Response Groups List Applet.

3. Go to Input Arguments tab. create the argument ‘Process Name’. Add the workflow name into the Value column. Then the system will call that workflow when it receives any email. Note: After the modification, we have to click the Submit Response Groups Changes in the Menu of Response Groups List Applet.