Salesforce | Insights, trends and tips to help organizations enable customer success with Salesforce
Blogs

Salesforce

Insights, trends and tips to help organizations enable customer success with Salesforce

[Video] Exploring the Coveo for Salesforce Express Edition

Enterprise Search Trends to Watch The enterprise search market is changing as technology providers take advantage of emerging data-related capabilities, such as predictive analytics, machine learning, and artificial intelligence (AI), and build them into their cloud-based enterprise search solutions. AI-powered search opens up a world of possibilities to modernize the search experience for end users, helps a workforce be more […]

Read more

How to Design a Lightning Component for Communities

A Functional Perspective on Community Design Architecting reusable lightning components for a Lightning Community is very different from architecting a Visualforce page. A key value proposition of Lightning components is that they are reusable and can easily be added into Lightning Communities by system administrators. In order to realize that value, it is critical to architect […]

Read more

2017: The Year of AI and Smarter CRM

We’ve heard it from a number of different analyst sources and it’s being talked about all across the web right now – 2017 is the year of cognitive computing or artificial intelligence (AI). The blockbuster partnership announced this week between Salesforce and IBM further validates that AI is more than just the next marketing buzzword […]

Read more

Uncovering the Business Value of Online Communities

I happened to bump into an annual online community report from CMX the other day and thought it did a great job of providing some solid research on why companies build branded communities, the ROI metrics that matter to demonstrate value, and the paths they are taking to achieve success with their community. The piece […]

Read more

Killer Design Tips for Salesforce Lightning Communities

Your brand is much more than a memorable logo, clever tagline, and a cohesive palette of colors, or clean lines and good typography. Bottom line, it’s about providing added value for your customers, building trust through quality and consistency, and ultimately boosting customer satisfaction and loyalty. Beyond a customer’s perception of your brand (and your products and […]

Read more

The Ultimate Salesforce Deployment Checklist

According to Forrester’s recent CRM trends report geared to help users navigate the future of CRM in 2017, the use of customer relationship management (CRM) solutions should be viewed as the foundational building block to power your customer experience (CX) strategy. For Salesforce users looking to tap into the true power of the platform, your […]

Read more

Display Deep Attributes of Salesforce Items in Coveo Search

Let’s start with a look at deep attributes. What is a deep attribute? For every search solution, we rely heavily on the search engine to return relevant results for a search term. Once search results are returned, the users often want to check related information to the search results, such as the rating of an […]

Read more

Field Service Trends You Can’t Ignore in 2017

In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers – from call center to the field – is an absolute must! As industries continue to face digital and technology disruption, we’re seeing that the customer experience has overtaken product and price as the true differentiator […]

Read more

Making Customer Service Conversational for Your Customers

Making Service Conversational Requires Investments in Self-Service Customers are increasingly impatient and want immediate answers to their problems or questions. Using self-service channels as a first point-of-contact is a great way for service organizations to alleviate some of the demands on your contact center while executing against the ongoing need to deliver an exceptional customer experience. However, […]

Read more

Perficient Named a Salesforce Platinum Consulting Partner

Perficient, a leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, recently announced it has been designated a Salesforce Platinum Consulting Partner.  In a large and diverse partner ecosystem, Salesforce consulting partners are rated based on the total value contribution to Salesforce’s business, their cloud specializations and certifications, […]

Read more

Perficient Salesforce

Your go-to news source for all-things Salesforce from industry thought leaders. Readers will come away with key business optimization and digital experience strategies to drive digital transformation in the cloud.

Archives