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Insights, trends and tips to help organizations enable customer success with Salesforce

The Ultimate Salesforce Deployment Checklist

According to Forrester’s recent CRM trends report geared to help users navigate the future of CRM in 2017, the use of customer relationship management (CRM) solutions should be viewed as the foundational building block to power your customer experience (CX) strategy. For Salesforce users looking to tap into the true power of the platform, your […]

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Display Deep Attributes of Salesforce Items in Coveo Search

Let’s start with a look at deep attributes. What is a deep attribute? For every search solution, we rely heavily on the search engine to return relevant results for a search term. Once search results are returned, the users often want to check related information to the search results, such as the rating of an […]

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Field Service Trends You Can’t Ignore in 2017

In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers – from call center to the field – is an absolute must! As industries continue to face digital and technology disruption, we’re seeing that the customer experience has overtaken product and price as the true differentiator […]

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Making Customer Service Conversational for Your Customers

Making Service Conversational Requires Investments in Self-Service Customers are increasingly impatient and want immediate answers to their problems or questions. Using self-service channels as a first point-of-contact is a great way for service organizations to alleviate some of the demands on your contact center while executing against the ongoing need to deliver an exceptional customer experience. However, […]

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Perficient Named a Salesforce Platinum Consulting Partner

Perficient, a leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, recently announced it has been designated a Salesforce Platinum Consulting Partner.  In a large and diverse partner ecosystem, Salesforce consulting partners are rated based on the total value contribution to Salesforce’s business, their cloud specializations and certifications, […]

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Tips for Best-in-Class Self-Service Experiences

Self-service has quickly climbed the ranks as a high-priority support strategy for leading service organizations. One of the easiest ways to deliver exceptional customer service is by building a self-service support community for your customers. Research shows that 72% of customers prefer to use a company’s website to find answers. Also, studies from Gartner show more […]

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6 Tips to Make Zendesk to Service Cloud Migrations Easier

Migrating from one technology to another always has its unique challenges, and migrating from Zendesk to Service Cloud is no exception. However, we’ve done a migration or two (more like 10 or more) and consistently get the same migration questions from clients. In case you missed it, we’ve already covered ten reasons why we see customers […]

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10 Reasons Why Companies Move from Zendesk to Service Cloud

Having worked on a number of Zendesk to Salesforce Service Cloud migrations to date, we see a core set of common themes around why customers choose to migrate to Salesforce.  As such, we wanted to share the typical profiles or personas and trends for companies (from an organization and system perspective) moving off of Zendesk […]

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Understanding the Benefits: Moving from Zendesk to Service Cloud

“Everything changes, nothing remains without change.” – Buddha Implementing Salesforce Service Cloud will set the foundation to potentially have all your sales and service teams on one standard, reliable platform.  The benefits of Salesforce Service Cloud on its own are numerous and have been discussed at length in various other blogs or white papers.  Let’s […]

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Upcoming Webinar: Migrating from Zendesk to Service Cloud

We continue to see a common theme with rapidly growing companies as they scale their business operations, especially within the service organization. There’s an increased need to ensure they have the right support framework and platform in place that they can depend on to profitably grow the business. The customer service technology system ecosystem has […]

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Your go-to news source for all-things Salesforce from industry thought leaders. Readers will come away with key business optimization and digital experience strategies to drive digital transformation in the cloud.

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