Posts Tagged ‘what did you expect’

Address common barriers to delivering on customer expectations

What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Part 3: Delivering on Expectations Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the wrap-up to this three-part series. Our story so far has explored the gap […]

Design for customer needs

What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 2 of 3)

Part 2: Keeping Up with Changing Customer Needs Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the second installment of this three-part series. In Part 1 I […]

Computer Working

What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 1 of 3)

Part 1: The Expectations Gap Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the first of this three-part series. In marketing and design circles we often measure […]