On Tuesday, October 29, at HLTH, I’ll be leading a workshop in Adobe’s booth on Delivering Omnichannel Experiences in Healthcare. I’ll show how healthcare providers and payers are converting prospects to patients and members using voice assistants with Adobe Experience Cloud.
First off, what is a voice user interface? A voice user interface, or VUI, is an interface where the user interacts by speaking. An automated phone system is a familiar voice interface, but very poorly designed. Most automated phone systems tend to lack context and are designed for the way we write, not the way […]