Posts Tagged ‘User Adoption’

This week there’s a short, excellent article on the Forbes site about Boise State University and its transition to a cloud-based Enterprise Resource Planning solution. Even though one of the advantages of cloud is the relatively quick rollout time (compared to customized software), the school’s leaders knew that employees aren’t always eager to embrace a […]

 As a Yammer end user, I can certainly appreciate the value enterprise social brings to our organization, as well as my ability to collaborate more effectively with my team, other practice areas, and even partners. It’s easy to use and intuitive. Given that, I can understand and appreciate that Gartner selected Microsoft as the leader […]

This year’s Dreamforce was filled with a ton of sessions, interesting demonstrations and exciting announcements.  But, for me, there was one speaker who was particularly interesting and that was Hall of Fame former 49er quarterback, Joe Montana.  Maybe he was so interesting to me because I grew up in a family of San Francisco natives […]

Here at Dreamforce 2014, the conference is really heating up. Today is Marc Benioff’s keynote, which is always a fun event. Right before that keynote, the Community Cloud team presented their roadmap for Winter ’15.  We see Salesforce Communities as a compelling portal for a lot of business uses, including Partner Portals, Employee Portals, Sales Portals […]

Inside sales seems to be an ever-changing role in companies, and there never seems to be an absolute way of finding new opportunities.  However, one of the most important parts of being an inside sales rep, is always having a full lead queue.  This can be done in a number of different ways, but one […]

We have said it before, but with the unveiling of Salesforce1, it’s the perfect time for a reminder about the three pillars of CRM User Adoption success: people, process, and technology.  With the launch of Salesforce1, there’s no question that salesforce.com nails these three drivers.  There are several components to user adoption success, but the […]

Strong user adoption is key to the success of any cloud-based CRM system. Attaining it requires a deep understanding of the three pillars of adoption – people, process and technology – and how they influence CRM success. With more than 3,000 successful cloud computing engagements, Perficient knows that without optimal alignment of the three pillars, […]

There is a common perception that age is a defining factor in how enterprise users adjust to, and engage with, enterprise social networking tools.   The problem, so the folk wisdom goes, is that older users are slower to adopt newer, “cutting edge” software (translation: consumer-like UI and functionality) because they are averse to change (translation: […]

Who doesn’t want to make work more fun? Whether it’s for your customers, your employees, or your partners, making their online interactions with your company more engaging, interesting, and rewarding, can pay huge dividends in revenue and retention. If you’re a Service Cloud customer – you now get the Chatter Answers product for free.  That’s great […]

“If you build it, he will come.” This mantra may have worked for “Field of Dreams,” but it doesn’t cut if for new or redesigned enterprise-level applications. User adoption, like all change really, is never easy. It requires breaking habits and changing mindsets and doing so on a large, enterprise-level scale. But at the end […]

Two months before salesforce.com acquired Rypple (now Work.com) we implemented SuccessFactors; each employee entered in their goals for the next few years. Management reviewed the goals and afterward, I never heard of anyone logging in again! So this summer we switched to Work.com and we wanted to share 3 ways Work.com has made me a better […]

In this post we will continue to examine the key factors that influence user adoption of the SharePoint platform. For an overview of the factors that affect user adoption, take a look at Part 1. Grow with the Culture Planning for growth from the start is critical. The SharePoint platform should grow as the corporate […]