Posts Tagged ‘usability’

Elements of Experience Design

The Elements of Experience Design (XD)

Experience Design (XD) is the discipline of creating solutions that clearly and concisely present information and functionality to individuals based on their roles, situations, and needs. When the diverse elements of experience design are put together in organized, structured, and creative ways, the results are meaningful and actionable and for users. The Goal of XD […]

A Brief Overview of Web Accessibility

The web has grown to play a significant role in how we consume information, with a direct correlation to how we live our lives. But accessing the web isn’t always easy for every user. One in four adults in the United States live with some type of disability, either permanent, temporary, or situational. This can make […]

What Can Usability Teach Us About Working Together?

World Usability Day was established in 2005 by the Usability Professionals Association. Each year, design professionals come together to discuss how to “develop technologies in a way that serves people first.”  On November 8, 2018, professionals met at almost 100 locations around the world to discuss the how to “Make Life Easy.” I attended World […]

Designing the small details – “Microinteractions”

Part 1 of 2 As a usability researcher it’s important for me to stay aware and informed of guidelines for designing user interactions. Also, I want to be literate about topics within user experience design. So Dan Saffer’s book Microinteractions – Designing with Details caught my attention. His text is interesting; it focuses on the importance […]

Project Off Track? Why Client, Agent and User Balance is Critical

From a PM/AM perspective, we are expected to keep the client happy (fulfill their objectives and vision), be the voice for our internal team and help produce a relevant and useful product while staying on time and in budget. Neglecting one and overdoing the others can cause issues with the overall success of the project, […]

Bad User: error messages matter on mobile applications too

Lately, it seems I’ve been experiencing a rash of extremely uninformative and even appalling error messages on iPhone apps. The latest one, shown in this post, made me laugh out loud. “Bad User,” I was told. I felt like a 1950s Catholic schoolgirl getting rapped on the knuckles with a ruler. Bad User! It’s looking […]

Why Identity Management is Important to Portal and Collaboration

So I’ve worked on a large number of portal and collaboration projects.  Some of the biggest usability pain points I’ve seen had less to do with the UI and more to do with the process of setting the users up correctly so they can see all the content to which they are entitled. Let me […]

User Experience Matters

12 Things You Can Do to Get Your Portal to Production Quickly: Part 3 – Don’t Forget Your Users

Don’t Forget Your Users Does anyone think it is easy to design a great user experience when you do not involve real users?  I am really suprised at just how many customers think it is and then wind up re-working much of their portal after releasing to production.  While this may be a shortcut to […]

User Experience Matters

12 Things You Can Do to Get Your Portal to Production Quickly: Part 3 – Don't Forget Your Users

Don’t Forget Your Users Does anyone think it is easy to design a great user experience when you do not involve real users?  I am really suprised at just how many customers think it is and then wind up re-working much of their portal after releasing to production.  While this may be a shortcut to […]

12 Things You Shouldn’t Do on a Portal Project: #6 We Can Get a Big ROI from Portal

Here is a story of how a major hotel chain instantly got a huge ROI on portal… in the wrong direction! What Happened A major hotel chain had a metric that for every second they could cut from call handle time netted $108,000 a year in savings.  It is easy to see how converting the […]