Amazon Connect contact flows and Twilio studio flows are designed to be user-friendly. However, clients often have trouble understanding flows because long widget text is truncated, unessential technical detail is not filtered out, and transition arrows often overlap or are obscured behind widgets. IVR-to-Flowchart Tool The IVR-to-Flowchart tool generates flowcharts to present a high-level overview […]
Posts Tagged ‘Twilio Studio’
Understanding Twilio Studio Flow
Twilio Studio offers a canvas where a masterful contact center designer can capture a flow that can be readable and provide a great customer experience. There are many great tutorials offered by Twilio and what I hope to offer in this article is how I have come to understand flows in general, their execution, and […]