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5G: A New Frontier of Connectability

5G is here! Well, kind of. Industry-leading telecommunication companies Verizon and AT&T both initiated preliminary 5G services in late 2018. Right now the service is more about bragging rights and who can bring the technology to the table first. The important race begins now, since the technology is a reality. 5G is the fifth generation […]

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What’s In the Latest Twilio Flex Quickstart?

As Twilio Flex nears a general availability (GA) date, the team continues to iterate and fine-tune the Flex Quickstart. The Flex Quickstart provides configuration and code to quickly provision a new Flex project. We’ve been installing various versions of this since the summer. In the 0.12 and 0.13 versions, we’ve seen some interesting changes from […]

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Transformation Initiatives Are Critical in Telecom and Cable

While innovation thrives and the “regulatory environment seems favorable to consolidation,” according to John Legeras, CEO of T-Mobile, obstacles persist. Through transformational initiatives, companies must remain diligent in setting and meeting their business and enterprise priorities so they remain competitive. Minimizing operating expenses through better cost-management activities, investing in new technologies, and redesigning processes will […]

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Customer Experience in Telecom and Cable Is the Key to Growth

While operational efficiency is critical when it comes to running a lean and profitable business, it is closely intertwined with the customer experience. For example, better processes along with front- and back-end systems can lead to faster and more effective customer service. It can also lead to better and faster delivery of products and services. […]

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Driving Operational Efficiency in Telecom and Cable

At the end of the day, a streamlined business can witness tremendous cost and time savings, not to mention deliver better experiences for customers and employees. Most, if not all, leaders in the communications space have ongoing initiatives for optimizing their business, whether it’s the implementation of sophisticated software and technology, or process reengineering to […]

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Digitalization Will Help Telecom, Cable, and Satellite Win Big

As it stands, the outlook for broadcast, cable, and telecommunications providers looks very bright. In a Q3 2017 earnings call, John J. Stephens, senior executive vice president and chief financial officer of AT&T, said: “We continue to track well against our full-year guidance, and we continue to invest for the growth of our business and […]

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Comcast and the Industry’s Desire to Be Most Relevant

A look at how one of the nation’s largest video, high-speed internet, and phone providers came to be shows just how far the communications (i.e., cable, satellite, telecommunications) sector has come. After all, the rich histories and legacies of many companies have made the industry what it is today. Brian Roberts, chairman and CEO of […]

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[Guide] 2018 Cable, Satellite and Telecom Industries Outlook

Using the insights we’ve gleaned from conversations with clients, perspectives from industry executives, and statistics from market research reports, we have prepared a guide that describes the current state of the communications sector. Use it as a barometer to measure the impact of your own activities and initiatives. How do you compare to your peers? […]

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Perficient Acquires Management Consulting Firm RAS & Associates

We’re only a couple days into the new year and are already making smart moves to further position our company as a leader in numerous industries, including aerospace and defense, cable and telecommunications, energy and mining, financial services, high tech, manufacturing, and travel and hospitality. Today, Perficient announced the acquisition of RAS & Associates, a […]

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Driving Sales with IoT Cloud – #DF16

The Wednesday morning IoT session “Driving Sales with IoT Cloud: Turn Every Connected Device Into a Sales Machine”, was interesting. Here is my rundown of the high points and key takeaways. The connectivity revolution offers a massive opportunity to disrupt. A traditional “Products Only” mindset and strategy can have limited growth potential and can be […]

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Customer Experience Transformation in Telecom – #DF16

Yesterday, I attended an insightful session lead by Andrew Baer, SVP Comms and Media Industry of Salesforce, which covered the business opportunities and the real-world successes of a customer experience transformation in the Communications Service Provider industry. Here are the highlights Core to a positive customer experience is that customers expect simpler experiences. The four […]

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IBM Tools Achieve Automation and Scalability in Telecom

A leader in global telecommunications services, providing IP and networking solutions to businesses and enterprises, uses a complex algorithm to score potential building candidates for their communication services. The scoring parameter values and calculation rules, which had to be built into their algorithm, change quarterly, which caused very complicated and time-consuming IT code changes. While this […]

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API Management Enables Agility and Reduces Time to Market for Cricket

Cricket Communications, the operating subsidiary of AT&T, is a rapidly expanding, nationwide low-cost provider of mobile wireless services. As the sixth largest wireless telecommunications network in the United States, Cricket provides wireless services to more than 5.4 million customers in all 50 states. Cricket’s rapid growth into new markets left it with aging systems that […]

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Riding the Digital Tidal Wave in Telecommunications

Like all industries, the digital tidal wave is quickly transforming the telecommunications industry. Thanks to digital, operators are witnessing an evolving customer journey and a significant shift in the way customers and operators engage. The customer journey is increasingly becoming multi-channel as customer interactions integrate physical, online, and mobile digital touch points throughout the purchasing journey.  The […]

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Importance Of Keeping Mobile Telecom Customers Happy

  Ofcom, the independent regulator and competition authority for the communications industry in the U.K., recently published customer complaint data for the country’s largest telephone, mobile, internet, and TV service providers. While total customer complaints across all segments decreased between Q3 and Q4 2015, mobile was the only category to experience a rise in complaints. 

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InformationWeek 500: Consulting Companies Focus On Telecom

Telework and high-end collaborative apps are becoming more and more important in the telecommunications industry. Recently, InformationWeek covered the growth in this industry and what’s causing it. Telecommunications will be a strategic priority for many companies. This decade will see resurgent spending in IP telephony, Martin says, partially because these companies need to replace legacy […]

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