While the term “business transformation” has been floated around for decades, digital and the deployment of modern technology remain the cornerstone of today’s investment decisions. Customer expectations have changed greatly in recent years. Strong brands like Facebook, Amazon, Apple, Netflix, and Google, which investors often refer to as FAANG, have changed consumer behavior. Not only […]
Posts Tagged ‘Taxes’
Cost-Cutting and Technology Investments in the Airline Industry
Cutting unnecessary costs and investing in technology (e.g., digital, planes) to support the business is a complex task, but certainly a requirement for long-term growth. Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control […]
Customer Satisfaction in the Airline Industry
Customer satisfaction is always top of mind for airlines. Unhappy or disengaged customers naturally mean fewer passengers and less revenue. It’s important that customers have an excellent experience every time they travel. On-time flights, good in-flight entertainment, more (and better) snacks, and more legroom might be the obvious contributors to a good experience and more […]
Operational Performance and Reliability in the Airline Industry
Operational performance (or operational reliability) is about running an airline like a well-oiled machine. Pun intended. It’s about on-time performance and completion rates. It’s about reducing involuntary denied boardings and the rate of mishandled bags. It’s ensuring that continuous improvements and efficiencies are always in motion. A smoothly run airline enhances customer perception, satisfaction, and […]
Key Strategic Initiatives in the Airline Industry
If you listen closely to industry executives, you’ll note that many of them typically hone in on several key strategic initiatives. Naturally, there’s a crossover between them, and each one can affect the other. Operational performance or operational reliability is one. Customer satisfaction, customer loyalty, or brand strength is another. Last but not least are […]
[Guide] 2018 State of the Airline Industry
The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. One, many people take one or more flights a year and have personal experiences that leave lasting impressions. Two, the industry’s economic impact is unprecedented. According to the Federal Aviation Administration (FAA), “Aviation accounts for more than 5% of our [United […]
The Trump Administration’s Impact On Pharma
There are plenty of articles out there about how the pharmaceutical industry may be affected by Donald Trump’s presidency. The problem is that nobody exactly knows how things are going to pan out over the next few years. When it comes to health insurance, the price of drugs, and the quality of providers across the entire health […]
How the Cloud Will Help You With Your Taxes
It’s the beginning of February, which means that tax season has begun. Mixed between the mess of W-2 forms and receipts are overwhelmed tax preparation professionals working towards the yearly April deadline while navigating through a complicated tax code. Whether you’re a first-time filer or have numerous done it many times before, missing a few […]
How Can You Use IBM Watson To Prepare Your Taxes?
Tax season is here. Many of us are in the midst of scrambling to collect the tax forms that arrive via snail mail and electronically. Once we believe we have all the forms that are required to complete our taxes, we log into one of the myriad tax preparation software applications on the market, send […]