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Posts Tagged ‘sla’

Financial Close Challenges

Navigating from EBS Journal Lines to Originating Transactions

Among the frequent requests when building a Financial Data Warehouse based on Oracle EBS is the desire to drill from a General Ledger period balance through the related Journal Entry lines to the underlying transaction in the source application through the Subledger Accounting linkages.  Complicating this challenge is the fact that some of the EBS […]

How to Use JIRA Service Desk to Monitor and Measure SLA

Service Level management (SLM) is a vital process for every IT service provider organization in that it is responsible for agreeing and documenting service level targets and responsibilities within SLAs. Defining acceptable response and resolution times is a key task in the production of IT service level agreements(SLAs). SLA response times and SLA resolution times […]

Innovation and offshore

I’ve read some interesting articles lately regarding how to get your offshore partner to innovate. One in CIO magazine; covered the topic pretty well with regard to what you have to change to spark innovation. But I’d like to add some specific areas where a multi-shore arrangement can transcend the usual SLA / price […]