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Skype for Business Online | Auto Attendants (Now in GA)

During the past several months, we’ve seen a plethora of changes within Skype for Business Cloud PBX, meaning we are getting closer and closer to feature parity between on premise Skype for Business Server and Skype for Business Online. Among those changes was the addition of auto attendants. At Enterprise Connect in Orlando (March 2017), […]

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Skype Online – How to Run a Network Assessment

In my last blog post, I discussed why a network assessment is needed when moving to Skype for Business Online. This time I’m going to walk through a quick example using the network assessment tool provided by Microsoft and see if my home network meets the requirements (just an example, this tool is meant for […]

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Skype Online – Why You Need a Network Assessment

Shifting workloads to the cloud places a bigger emphasis on having a high-quality network to the Internet, and Skype for Business Online is no exception. Skype for Business Online utilizes multiple real-time media types, such as audio, video, and application sharing. The quality and user experience of these modalities will be impacted not only by […]

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Creating Custom Reports in Skype’s Call Quality Dashboard

In the January release of Skype Operations Framework (SOF) materials, Microsoft gave us a set of Call Quality Dashboard (CQD) templates that cover various aspects of audio quality as well as client versions and devices. They also released a series of videos showing how to navigate CQD, build reports, and investigate quality issues. Because audio is […]

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Skype Operations Framework: Learn More at Microsoft Ignite

Microsoft Ignite is next week, and I invite you to stop by booth #2132 to say hello! As a Skype for Business Launch Partner for new meetings and voice services in Office 365, Perficient’s experts will be available at the booth to discuss our approach and experience transitioning global organizations to Skype for Business. By […]

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