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Direct Routing for Microsoft Teams Deep Dive: Part 5

Welcome back to the last blog in this series! In part 4 of this series, we talked about the SIP syntax, user provisioning, and voice routing scenarios for Direct Routing. This time we’ll discuss how to migrate from Cloud PBX with Skype for Business clients either utilizing on-premises Lync or Skype for Business Server. Path […]

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Blocking Inbound Calls – Skype for Business Online

Are you tired of pesky telemarketers calling you while you are trying to work but don’t know of a way to block that number from calling you? Well… you’re in luck because as of this week Microsoft has added the ability to block inbound calls from the PSTN. According to the Microsoft docs article, “This feature […]

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April Updates – Microsoft Teams

Microsoft Teams has recently come out with some exciting new features and functionality which makes this hub for teamwork an even more robust tool. In this article I’ll go over some of those updates that have rolled out or are in the process of rolling out over the last few weeks. April Updates for Users […]

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Skype for Business Online Advanced Network Assessment

Perficient partners with Integrated Research to deliver their UC Assessor and Path Insight detailed network and environmental analysis. UC Assessor is a cloud-based tool that is designed to work with not only Skype for Business, but many different vendors such as AudioCodes, Avaya, and Cisco. So, why conduct an advanced network assessment? Here are a […]

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New Microsoft Teams & Skype for Business Admin Center Released

Well you’ve been patiently waiting and Microsoft has finally answered your prayers. The new Microsoft Teams and Skype for Business Admin Center is now in the process of being rolled out across all tenants. If you notice that your tenant still only shows Skype for Business Admin center, no need to worry. Microsoft is rolling […]

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Making the Most of the Skype for Business Network Assessment Data

In my prior blog, I covered how to automate the process of running a Skype for Business Online network assessment. You can read about it here. A network assessment using the free Microsoft tool generates a CSV file which is used to record the results. You can download the assessment tool from here. We will […]

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Introducing Microsoft Teams & Skype for Business Admin Center

Extra! Extra! Read all about it! Microsoft Teams is joining Skype for Business in the admin center! You may have seen the news in your tenant/online regarding the exciting news that Microsoft Teams is finally joining Skype for Business in the Admin Center. For the admins that are not fond of using PowerShell for everything, […]

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Skype Online – Telephone Number and LineURI Do Not Match

I have ran into a particular issue a few times when activating phone numbers in Skype for Business Online Phone System. If you don’t look in the right place, you might be left scratching your head as to what the problem is. The Problem The user will be assigned a phone number using the Set-CsOnlineVoiceUser command […]

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Skype for Business – Controlling Contact Privacy Options

By default in Skype for Business, any two users (internal or external) who can communicate with each other can also see each other’s presence information. Some organizations may want to give their end users control on who they want to see their presence information. This can be configured through a feature called Privacy Mode, and […]

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Office 365 – Microsoft Teams Adds Calling Capabilities

Yesterday Microsoft announced the availability of new calling capabilities in Teams, including PSTN dialing, call history, hold/resume, speed dialing, call transfer, voicemail, and many more features. This follows Microsoft’s announcement at Ignite 2017 that Teams will replace Skype for Business as the primary communications tool in Office 365, and adding these calling capabilities moves us […]

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Microsoft Teams – Features & Capabilities Roadmap Released

During Ignite 2017, several Microsoft representatives made comments that a features and capabilities roadmap for Microsoft Teams would be released in October. Holding true to this promise, Microsoft released the roadmap last week in this blog post in the Microsoft Tech Community. The roadmap lists what is available today and what is coming for three […]

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Skype for Business – Upcoming Ignite 2017 Sessions to Watch

With one week to go until Microsoft Ignite 2017 in Orlando, FL, I decided to take a look at the Skype for Business sessions to see which ones gave clues about new and upcoming features to the product. Here are the top four that I found. First, there is Real Time Communications with Network Planner. It […]

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Skype Online – Pulse Available Exclusively to Broadcast Meetings

If you check the Message Center in the Office 365 admin portal, Microsoft announced that the Pulse service is no longer available as a free service but as an exclusive service for Skype for Business Broadcast Meetings. Microsoft Pulse allows for interactive voting, surveys, and polls to be conducted during a meeting for attendee interaction. […]

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Skype Practice Adds New Capabilities with Clarity Connect

Announced on Friday, June 23, 2017, Perficient acquired Clarity Consulting based out of Chicago. Clarity Consulting adds many capabilities to Perficient’s Microsoft practice for custom application development and cloud implementations. Most notably is the addition of Clarity Connect, a full feature contact center solution for Lync and Skype for Business. Clarity Connect was developed specifically […]

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Skype Online – Managing User Access to Skype Meeting Broadcast

The things you can find when you’re not even looking for them. Recently I was enabling Skype Meeting Broadcast in Office 365 for a customer, and I wanted to verify if there were any other PowerShell commands available with the word “broadcast” in them to make sure I didn’t miss any configuration options. When I […]

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Skype for Business Online – Call Queues

As previously mentioned in my post about auto attendants, I briefly discussed covering the new addition of Call Queues in Skype for Business Online in a follow-up post. That being said, I will describe what exactly a call queue is and how this functionality can be beneficial to you when leveraging Cloud PBX. I will cover how to […]

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Skype Online – How To Create and Apply Dial Plans

Last week Microsoft moved Skype for Business Online tenant dial plans from preview into general availability. As I have previously written about, dial plans are a great addition to those considering Cloud PBX for their organizations. Dial plans allow administrators to accommodate end-user dialing habits, such as dialing 7 digits for a local number. Dial […]

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Skype Online – Meeting Migration Service Tips & Tricks

Last November Microsoft released the Meeting Migration Service (MMS). MMS is a Skype for Business Online service that automatically updates Skype for Business meetings for users. MMS will identify any future single and recurring meetings for a meeting organizer, replace the meeting information block with new conference information, and send out meeting updates to all recipients. […]

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Skype Online – New Auto Attendant Feature Overview

Last week Microsoft announced general availability of auto attendants and call queues in Skype for Business Online in Office 365. These features have been in preview for several months, and I know many people are excited to finally have them released. The lack of auto attendants and call queues have prevented many organizations from utilizing […]

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Skype for Business Online | Auto Attendants (Now in GA)

During the past several months, we’ve seen a plethora of changes within Skype for Business Cloud PBX, meaning we are getting closer and closer to feature parity between on premise Skype for Business Server and Skype for Business Online. Among those changes was the addition of auto attendants. At Enterprise Connect in Orlando (March 2017), […]

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