Posts Tagged ‘shoretel’

How To Use Salesforce for Customer Service

It’s no secret that Salesforce is a leader the industry when it comes to customer service technology, with many current users looking to increase their investment. According to the Forbes, “61% of service organizations are increasing investments in actionable analytics within Salesforce. Integrating systems, reducing duplicate data entry, and implementing more responsive customer service are […]

Lync Server and Shoretel Integration? – Absolutely

My intention of this post is to reach organizations whom currently leverage Shoretel and would like a high level understanding of integrating Lync Server 2010/2013 with their current Shoretel investment.  In this series of Q&A, it is assumed Lync will sit behind the Shoretel system.  In other words, the Shoretel PBX will be the gatekeeper […]