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Posts Tagged ‘service cloud’

Augmented Reality, Service Ticket Deflection and Buzzwords

I attended Oracle’s 2016 Modern Service Conference in Las Vegas last week. I got to catch up with a lot of friends and colleagues, saw some great demos, and heard some good talks.  So what stuck with me from the conference?   Well, the first three things that come to mind when I think about the […]

Care, Consumerization, and the Cloud

The phrase “Consumerization of Healthcare” has been around for several years, but only recently has it begun to fulfill its promise by meeting the needs of a wider audience. While consumers have demanded and received more detailed information about health plans online for over a decade, the latest shifts have allowed patients greater access to […]

Two-Minute Video: Customer Success with Oracle Sales Cloud

In this new video from Oracle, hear from Tom Munley, General Manager for the Oracle Emerging Solutions group at Perficient, about how Oracle Sales Cloud with OBIEE helped the organization implement a new quota management program — and bring together a sales team dispersed throughout the US. See the Two-minute video: Perficient and Oracle

Implementing Oracle Sales Cloud – Key Considerations Part 1

Getting it right the first time. When choosing and rolling out a new solution, a few key steps can help you avoid roadblocks, waste, and frustration. To leverage the strengths of the new tool and increase user adoption, the first step is making the SaaS vs. Enterprise Decision, and choosing the right cloud products. SaaS […]

Oracle OpenWorld: Service Cloud Roadmap

David Fulton, Director of Product Development for Oracle Service Cloud, presented on the roadmap for the entire cloud / set of products within the cloud. Agenda Web Customer Service (WCS) definition WCS Trends Business Challenges that WCS addresses Product Overview Roadmap