Posts Tagged ‘salesforce1’

What Mobile Salesforce Solution is Right for You?

Take a quick trip down memory lane with me…the year is 2007 and you’re at your desk. You’re using your desktop computer to surf websites that were built with HTML tables and Flash, the user experience clunky and the styles an abomination in today’s standards. Your cell phone beside you; you don’t think twice about using it for anything […]

How to Quickly Optimize the Salesforce1 App for Your Sales Team

I am marrying a man who happens to dislike the Salesforce1 mobile app. Over the past few days, it has been a big subject of debate as he tried to figure out ways to work around using it on his iPad mini, such as using Opera as his mobile browser which does not support Salesforce1. Being […]

Fireside Chat: Apollo Endosurgery’s Rx for Cloud Success

  The life sciences and healthcare industries are no exception to the rise of the “Connected Customer” and the next wave of opportunities are at hand. Patient/physician engagement, agility, regulatory requirements, and product development are just a few of the business challenges these industries face. As a result, successful companies are turning to the cloud to respond to near-term challenges, develop long-term […]

Digital Transformation and the Salesforce Service SOS Feature

Businesses are undergoing digital transformation in many different areas of their business – operations, finance, supply chain, support – and mobile is at the heart of almost every initiative. The number of mobile apps in the market continues to grow. In the area of support, digital transformation is forcing companies to rethink customer service and how […]

Dreamforce: Salesforce1 Mobile Keynote

Salesforce shared their roadmap for the Salesforce1 Mobile platform.  Here are the themes for upcoming releases, especially for Winter 2014. For Users: Find and update customer data finder – new customer lists, self-curated lists, more information on the list itself so you don’t have to go to the details view as often.  All of the […]

Chatter Roadmap – The Future of the Feed

At a recent partner event here in San Francisco – I was lucky enough to get a glimpse of the Chatter/Communities roadmap for Winter ’15 and beyond. A new feature “Recommendations in the Feed” got me thinking about some very interesting long term possibilities for Chatter and Communities. The Feature Recommendations in Winter ’15 are going […]

Summer ’14 Release – Top 5 Service Cloud & Communities Features

It’s that time again! Summer ’14 release is almost here and after firing up a brand new pre-release org and reading through the notes, here is my take on the top 5 new features for Service Cloud and Communities.              

Salesforce1 Mobile Apps

Salesforce1-#MobileApps: Life Without Them?

“Going mobile,” “working in the cloud,” “being virtual,” are all phrases that are beginning to sound passé. Today, most of us would agree that being able to work and live without walls and wires is a given, pretty much mandatory. While the personal benefits of mobile apps are easy to relate to, the business benefits […]

Create A Patient Portal Using Salesforce Communities

When I think of major healthcare trends one of the most interesting is that of connected health, the idea that healthcare delivery uses technology to deliver patient care outside of the hospital or doctor’s office. Patient – doctor interactions can now extend past visits to a more engaging ongoing relationship with providers, where patients have […]

Salesforce1 Delivers on the Three Pillars of CRM User Adoption Success

Salesforce1 Delivers on the Three Pillars of CRM User Adoption Success

We have said it before, but with the unveiling of Salesforce1, it’s the perfect time for a reminder about the three pillars of CRM User Adoption success: people, process, and technology.  With the launch of Salesforce1, there’s no question that salesforce.com nails these three drivers.  There are several components to user adoption success, but the […]

Dreamforce Keynote

While Dreamforce started on Monday, the Keynote kicked off today.  Huey Lewis and the News  kicked it off after a great children’s charity video.  Mark Benioff started by thanking everyone and speaking about why we are all really here, to help others.  “Philanthropy is the biggest rush.” 135,000 people registered to attend the event. (include […]