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Posts Tagged ‘root cause analysis’

Photo of an inquisitive little girl that represents children who like to ask WHY?

The Five Whys – Simple Yet Helpful Root Cause Analysis

Most are familiar with the Five Ws for information gathering: Who, What, When, Where, and Why – adding in How for good measure (making it the Six Ws). Fewer are aware of the Five Whys which is a simplistic method of root cause analysis (RCA). This article explains the Five Whys, also known as a […]

Image of arrow icons illustrating opposing directions of organizational change.

6 Areas That Stall Organizational Change

In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus. It is now referred to as the Lippitt-Knoster Model for Managing Complex Change.