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Posts Tagged ‘remote agent’

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COVID-19 – Using Twilio to build a Remote Workers Solution

Our group has been working through ideas over the past week to offer up solutions.  These solutions are built leveraging the technologies we use to build enterprise solutions.  In this post I will walk through a solution we were building leading up to the Hackathon.  The content will be high level and include links back […]

Call Center Relief architectural diagram

Internal Hackathon for COVID19 Response – Team Quarantitans

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. In light of these issues, our team at Perficient spent the week of March 23rd on an internal […]