Posts Tagged ‘Prompt’

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A Better Experience for End-of-Day Callers in Amazon Connect

In Amazon Connect, a queued call would stay in the queue even when the queue has closed for the day. So, what do you think would happen to your call if you called into the support queue at 4:54 PM and it closes at 5:00 PM? The answer would depend on the contact center’s policies […]

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

An Easier Way to Manage Prompts in Amazon Connect

Imagine you are an Amazon Connect administrator. You’ve been working on a project to deploy over 20 new contact flows that use more than 50 prompts (media that can be used to playback audio to customers or agents in contact flows, such as hold music or greetings) for your Amazon Connect instance. After a long […]

OBIEE Prompting on Non-Conformed Dimensions

A report that uses multiple facts may be prompted on dimensions that are not necessarily conforming to all the facts. At first one may think such a functionality is not valid. This posting demonstrates how such reporting requirements are common and are achievable in OBIEE though not in a very straightforward manner. It is a […]