Consumers across every age group expect healthcare digital experiences that match the ease and convenience of making purchases online, reserving a restaurant, booking private accommodations, getting personalized movie recommendations, filing taxes, and even virtually buying a car. However, the consumer-patient journey is far more complex and multifaceted than other everyday consumer experiences. Patients and members need […]
Posts Tagged ‘patient’
The Demand for a Digital Experience in Healthcare
What are the symptoms of tennis elbow? Where’s the nearest urgent care clinic? Who’s the best dermatologist in town? Is she in network? Why am I winded after a short walk? What will an X-ray cost me? How do I pay my bill? Consumers approach healthcare from multiple angles, which drives the need for delivering […]
18 Resources For Life Sciences On Digital Transformation
We thought it might be helpful for you if we pulled together all of Perficient’s resources to-date related to digital transformation. Happy discovering! Digital Transformation “Boot Camp” Digital Transformation: Part One: Laying the Groundwork for Success Digital Transformation: Part Two: How the Customer Experience Drives Digital Transformation Digital Transformation: Part Three: Building a Mobile Foundation […]
Connected Health Trend Countdown: #2 Converting Unknown Consumers
We are nearing the top of our list, and we bring you: Trend #2: Converting Unknown Consumers into Patients/Members Back in trend #6, I promised that one of the byproducts of the evolution of social media, namely this trend, would surface back up on the countdown. Here it is as promised. Before we get into […]