Today, patients have more options than ever before. There is more content and research easily accessible to consumers. Medical device organizations need to cut through the noise to make their communications impactful. Three in four people say they want to have the same experience in healthcare that they receive from other businesses. Enabling a tailored […]
Posts Tagged ‘Patient Journey’
Perficient and DAMSR Partner to Improve the Patient Journey
Editor’s Note: This guest blog post comes courtesy of Deepak Rao with DAMSR All of us can relate to the scenario where a patient spends two hours in a clinic for a 30-minute appointment where the actual time spent with the provider was 10 minutes or less. The patient experience in clinics is not optimal […]
Activating Consumer Journey Maps Across Your Healthcare Organization
Chances are that your organization, wherever it sits in the healthcare ecosystem, has invested in a set of journey maps. These are tools, typically created as part of a marketing effort, that detail the journey your audiences take with your product or service. For example: How patients access care at your hospital How consumers discover […]
10 Reasons to Build Healthcare Journey Maps
Healthcare journey maps take time to build, require input from multiple groups, and may uncover uncomfortable findings of the patient journey in your health system. So why invest in creating them? Here’s why to build healthcare journey maps: 1. Discover pain points Healthcare journey maps uncover pain points in the healthcare consumer journey. You learn […]
Videos – Enhancing the Patient Journey at #HIMSS16
You better believe that patient engagement & empowerment, patient 360 and connected health will be making the Sands Expo and Convention center buzz next week as the annual HIMSS conference kicks off. Connected health engages patients outside the walls of the traditional medical setting, which for the average patient is 99% of the time. […]