Posts Tagged ‘patient experience’

Will CVS-Aetna Provide a Prescription for Healthcare CX?

Mergers and acquisitions happen frequently in healthcare so the CVS-Aetna mega deal may not have been a shock to many in the healthcare industry. The $69 billion deal would combine the drugstore giant with one of the biggest health insurers in the United States. If approved by the companies’ boards and federal regulators this consolidation […]

How Bots are Improving Consumer, Member, and Patient Interactions

The practical development and deployment of bots has accelerated in the last year within healthcare. bots are playing a role in the improvement of consumer-member-patient interactions with providers as well as health plans by enhancing customer service support, supporting wellness programs for patients with chronic conditions, and an array of other applications. Additionally, bots make […]

Hospital at Home: An Effective Model for Acute Care Patients

Remote patient monitoring has been implemented over the last few years in select use cases with varied success based on the level of patient and provider team engagement. A new model that is gaining widespread adoption is Hospital at Home, developed by Bruce Leff, professor of medicine at Johns Hopkins. Hospital at Home provides remote […]

Owning the End-to-End Consumer – Patient Experience

Healthcare providers continue to focus on every interaction point consumers and patients have both online and in facility. It is critical for providers to own the end-to-end consumer-patient experience whether capabilities are empowered inside or outside the provider organization. The challenge is that providers are often reliant on multiple third party vendors for consumer and […]

3 Key Takeaways from #HIMSS17

Another HIMSS conference has concluded. It was estimated that more than 45,000 people were at the Orange County Convention Center in Orlando, talking about the latest in health IT, industry trends, and challenges and opportunities. I am always amazed at how social the health IT world is – and it is always great to meet […]

2017 Trends: Connecting the Patient to Connected Health

Our 2017 healthcare provider trend guide reveals the top 5 trends healthcare provider trends in 2017. These trends will help identify and prioritize technology investments in order to transform data into powerful knowledge that can enhance the patient experience and improve your overall business. My last post highlighted our first trend, Handing the Patient Portal […]

2017 Trends: Handing the Patient Portal Reins to the Patient

Once again we have compiled our trends guide for healthcare providers and this year the top 5 healthcare provider trends in 2017 focus on the importance of leveraging the power of data. These trends will help identify and prioritize technology investments in order to transform data into powerful knowledge that can enhance the patient experience […]

The Healthcare Content Pie: 7 Marketing Strategies for 2017

Healthcare organizations are continuing to adapt to the ever-changing healthcare industry. Hospitals, health systems and health plans are undergoing infrastructure rebuilds to suit the needs of the new market; transforming their traditional business models to survive the rising expectations to deliver a connected and on-demand experience to patients and members. The growing expectations of healthcare […]

HCA’s MyHealthONE Patient Portal Empowers Patients

We are all aware of the enormous impact Government regulations have had on healthcare and while they are in place to improve healthcare, in some cases they may be hindering progress. For example, to meet Meaningful Use requirements healthcare providers must provide electronic health records to their patients and for most organizations the vehicle for […]

Would you use a Self-service Symptom Checker Portal?

Would you use a Self-Service Symptom Checker Portal?

I sometimes read information about symptoms from Dr. Google but generally, I think this is a pretty bad idea … one of the reasons is because I believe in the power of thought and visualization … but we won’t go there in this blog. What I’d like to talk about is the powerful platform being […]

Managing a Patient Experience Program with PressGaney

Greg Seeman, Lead Technical Consultant at Perficient, has been working closely with ProHealth Care in Waukesha, WI to bring their data warehouse online and integrate reporting within a Microsoft SharePoint 2013 BI system. This would be the 2nd phase of this year-long project. On deck was the task of improving workflow through the Patient Experience […]

Patient Digital Experience: The “Other” Other 99%

Today I am lucky enough to attend the Patient Experience Summit at the Cleveland Clinic. I’ve spent a lot of time talking to people (it’s a condition inherent to my disposition). I have asked gobs of attendees what has inspired them to join the summit over these few days. The overwhelming majority of attendees, clinicians […]

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