In the digital age, providing exceptional customer engagement is key to improved customer satisfaction and loyalty. Oracle Engagement Cloud, which combines Oracle’s leading sales and service capabilities, delivers cutting-edge features that support timely high-touch, high-value customer interactions. Customers can receive 24×7 knowledge and support through a digital device of their choice, and a through a […]
Oracle provides multiple ways of reporting from Oracle Cloud (Fusion) Apps. Oracle HCM Cloud, CX Cloud, SCM Cloud and Cloud ERP all have Oracle Transactional Business Intelligence (OTBI) built into the application. In addition, Oracle Business Intelligence Cloud Service (BICS) can also access Oracle Cloud application data and load it into the BICS Database via Data Sync. While […]
Earlier this week, Oracle upgraded its BI Cloud Service platform as well as DataSync (now version 2.2) for cloud integrations. With those 2 upgrades come great benefits if you have any of the following and looking to do consolidated business analytics from multiple source systems and allow for cross-functional insights: Salesforce: There is no need […]
It’s no secret that customer satisfaction scores go up when customers consistently get what they want. When they have unanswered questions about your products and services, they’re not likely to become your biggest cheerleaders. And, chances are that if your prospects find themselves with questions that can’t be answered, they’re not going to convert. We […]
MasterCard is looking at using artificial intelligence (AI) to help make businesses operate more efficiently. The global payment-technology company recently announced that it will be piloting a robot called Pepper, created by SoftBank Robotics. The robot will leverage MasterPass, MasterCard’s digital payment service solution that enables consumers to purchase from merchants. The first test for […]
Ofcom, the independent regulator and competition authority for the communications industry in the U.K., recently published customer complaint data for the country’s largest telephone, mobile, internet, and TV service providers. While total customer complaints across all segments decreased between Q3 and Q4 2015, mobile was the only category to experience a rise in complaints.
The phrase “Consumerization of Healthcare” has been around for several years, but only recently has it begun to fulfill its promise by meeting the needs of a wider audience. While consumers have demanded and received more detailed information about health plans online for over a decade, the latest shifts have allowed patients greater access to […]
I spent some time yesterday with our friends at Oracle in the company’s #HIMSS15 booth exploring how technology enables the patient journey from the moment they learn about a hospital or physician practice to their life cycle of care. We reviewed Oracle’s portfolio of cloud solutions including: Oracle Social Cloud: Helps marketing teams manage and scale relationships […]