Posts Tagged ‘Oracle Policy Automation’

Servicing Customers In Financial Services With CX Technology

It’s no secret that customer satisfaction scores go up when customers consistently get what they want. When they have unanswered questions about your products and services, they’re not likely to become your biggest cheerleaders. And, chances are that if your prospects find themselves with questions that can’t be answered, they’re not going to convert. We […]

MasterCard To Pilot SoftBank’s Robot “Pepper” At Pizza Hut

MasterCard is looking at using artificial intelligence (AI) to help make businesses operate more efficiently. The global payment-technology company recently announced that it will be piloting a robot called Pepper, created by SoftBank Robotics. The robot will leverage MasterPass, MasterCard’s digital payment service solution that enables consumers to purchase from merchants. The first test for […]

#OOW15 Session Recap: Oracle Policy Automation in 2 Minutes

Oracle Policy Automation in 2 minutes! No, that is not a teaser. After watching a 2-minute demonstration of Oracle’s Policy Automation at Oracle OpenWorld 2015, it is clear that the potential of this tool is unlimited, and the impact on customer service is virtually unlimited. With useful applications in everything from healthcare to telecom, the […]