In my previous blog I discussed the growing use of alternative service delivery models to reduce overall IT costs. As a recap, examples of these delivery models include: Software as a Service (SaaS) or remote hosted agreements where the application vendor provides application support and operational services. Cloud based services where the processing and storage […]
There is always contention for IT funding, especially with the increasing requirements for digital solutions and to incorporate emerging technologies such as block chain, predictive analytics and artificial intelligence into the more traditional IT application portfolio. As a result, provider organizations are constantly looking for ways to lower IT support costs. In the past that […]
Ofcom, the independent regulator and competition authority for the communications industry in the U.K., recently published customer complaint data for the country’s largest telephone, mobile, internet, and TV service providers. While total customer complaints across all segments decreased between Q3 and Q4 2015, mobile was the only category to experience a rise in complaints.