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Essential in the Airline Industry: Vision and Commitment

While the term “business transformation” has been floated around for decades, digital and the deployment of modern technology remain the cornerstone of today’s investment decisions. Customer expectations have changed greatly in recent years. Strong brands like Facebook, Amazon, Apple, Netflix, and Google, which investors often refer to as FAANG, have changed consumer behavior. Not only […]

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Cost-Cutting and Technology Investments in the Airline Industry

Cutting unnecessary costs and investing in technology (e.g., digital, planes) to support the business is a complex task, but certainly a requirement for long-term growth. Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control […]

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Customer Satisfaction in the Airline Industry

Customer satisfaction is always top of mind for airlines. Unhappy or disengaged customers naturally mean fewer passengers and less revenue. It’s important that customers have an excellent experience every time they travel. On-time flights, good in-flight entertainment, more (and better) snacks, and more legroom might be the obvious contributors to a good experience and more […]

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Operational Performance and Reliability in the Airline Industry

Operational performance (or operational reliability) is about running an airline like a well-oiled machine. Pun intended. It’s about on-time performance and completion rates. It’s about reducing involuntary denied boardings and the rate of mishandled bags. It’s ensuring that continuous improvements and efficiencies are always in motion. A smoothly run airline enhances customer perception, satisfaction, and […]

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Key Strategic Initiatives in the Airline Industry

If you listen closely to industry executives, you’ll note that many of them typically hone in on several key strategic initiatives. Naturally, there’s a crossover between them, and each one can affect the other. Operational performance or operational reliability is one. Customer satisfaction, customer loyalty, or brand strength is another. Last but not least are […]

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[Guide] 2018 State of the Airline Industry

The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. One, many people take one or more flights a year and have personal experiences that leave lasting impressions. Two, the industry’s economic impact is unprecedented. According to the Federal Aviation Administration (FAA), “Aviation accounts for more than 5% of our [United […]

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The Information Impact on Providers, Plans, and Consumers

Over the better part of the last decade, most healthcare organizations have significantly invested into technologies like EHRs with Care Management and Population Health support. These investments have equipped their healthcare practitioners with accurate information about their patients necessary to provide timely and appropriate quality clinical care to their patients. Certainly, CMS helped influenced some […]

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VIDEO: 6 Healthcare Performance Management Trends

Healthcare organizations have an increased focus on operational performance. Healthcare Enterprise Performance Management (EPM) creates visibility and accountability throughout the organization to identify financial performance gaps continuously and quickly change course when needed. Embracing data-driven decision-making in a provider setting requires agile thinking to pinpoint and respond to the short- and long-term needs of the […]

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Elevate Your Budget Procedures with Oracle Cloud

I recently wrote a blog post on Perficient’s Healthcare blog about Healthcare Performance Management moving to the cloud and the impact the cloud is having on healthcare organizations. One of the components of my post was the reasons why CFO’s are considering the cloud. According to Gartner the issues driving CFO’s to consider the cloud are: […]

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3 Hot Topics from #HIMSS16 Exhibit Day 1

  Day one of #HIMSS16 has wrapped and it was a day full of networking and conversation around improving healthcare. While there were plenty of discussions about various topics in healthcare, there were three overwhelming themes that were consistent throughout the majority of my conversations. #1. Patient engagement and empowerment – One of the hot […]

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#HIMSS16 Hot Topic: Enterprise Performance Management

Anticipating the hot topics at HIMSS can be a mind boggling experience. However, I can bet topics that revolve around the Triple Aim will be at the top of the list. Today, I sat down with Terie McClintock, MBA, Director, Healthcare Solutions, Perficient to talk about enterprise performance management and its importance in an ever-evolving […]

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Budgeting in the Cloud #HFMA #ANI2015

That image makes budgeting even seem fun, right? I can think of myself perched up on a thick fluffy cloud crunching numbers. Well honestly … I’m not sure that budgeting is ever fun but we now have the combination of the industry leading budgeting solution, Oracle Hyperion Planning, available in the cloud. As I mentioned […]

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Taming Healthcare Data #ANI2015 #HFMA

I read an article in CIO Magazine recently while doing research on big data in healthcare. The article discussed how to make use of the petabytes of patient data that healthcare organizations possess. No matter how we plan to use it, we have to extract it from legacy systems and build visualizations that can make […]

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Moving Toward Innovative Cost Transformation

If you read the trade journals for hospitals and health systems, you are reading about cost transformation and cost management. That said, I think this really means different things to different people. In fact, I hear people say “cost” often when in fact they mean “expense”. This minor exchange of words really changes the subject. […]

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HIT Solutions for Population Health

I’m going to take a “improve / disseminate disease management and improve outcomes of the group” view of Population Health. The technology solutions that can be applied are vast. For the sake of this blog, I’d like to talk about these four: Analytics – The accumulation and aggregation of data needed to improve outcomes and […]

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