Posts Tagged ‘online communities’

The Race to Connect with Customers in a Whole New Way

Perficient had the honor of participating in Cox Automotive’s first-ever Salesforce Summit earlier this year at their company headquarters in Atlanta. As our client, it was so exciting to not only see 150 business and technology leaders we work with, from across the more than 25 brands Cox Automotive owns, come together to share and learn from other […]

Connecting the Customer Experience Dots with Self-Service Support

For fast-growing companies looking to transform the customer service experience, the key is to help your customers – and your support agents – help themselves. Studies show that more than 70% of customers prefer self-service over contacting a support agent. So how can you give your customers a place to quickly find the answers they need from […]

Winter ’17 Makes Force.com Communities a Thing of the Past

I’m going to make a bold statement: Force.com Communities are a soon to be a thing of the past. With Winter ’17 bringing the final missing features to the Community Builder templates, it’s time to rethink the reasons why you said no to the Community Builder a few months back, and revisit templates. We’ve built […]

Top 3 New Salesforce Community Cloud Features in Spring '16

Top 3 New Salesforce Community Cloud Features in Spring ’16

For those of you who don’t have time to read the Salesforce Spring ’16 Release Notes, here are the top three new Community Management Console features that you need to know about: Target Your Recommendations to Specific Audiences The personalization of marketing is becoming ever more important in a world where customization of products is […]

Deploy Community Builder Templates in 3 Simple Steps!

While you can create a Salesforce Community using the Community Builder directly in your production environment, I would not recommend it in the majority of cases. Fortunately, it is quite easy to deploy your templates into production by following these three simple steps: Step 1: Use Change Sets Use change sets to move all custom lightning […]

Why Spring ’16 is Game Changing for Salesforce Communities

If you have not yet had a chance to read the Spring ’16 release notes that came out yesterday, go read them now and skip right down to the Communities section because the Spring ’16 features are truly game-changing for Salesforce Community Cloud. After reading through the release notes yesterday, I emailed one of our […]