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Posts Tagged ‘omni-channel service’

Cloud Trend #3: Creating a Connected Service Experience

As a Fullforce Service Cloud Master, Salesforce has recognized Perficient’s proven expertise in delivering digital experience, business optimization and industry-specific customer service solutions that empower enterprises to connect and engage with customers in a whole new way. With more than 300 Service Cloud implementations under our belt we’ve pretty much seen it all and developed some […]

FAQ: Overview of Omni-channel Feature in Service Cloud

For those Salesforce Service Cloud users out there who have heard, or maybe even read about this updated Service Cloud feature in the Spring ’16 Release Notes, Omni-Channel, but still have questions – this blog post is for you. I’ll answer some of the frequently asked questions we’ve heard from some of our Salesforce customers around this great […]

Perficient Named a Salesforce Fullforce Service Cloud Master

We are proud to announce that Perficient, a Platinum Cloud Alliance Partner, has been recognized as a Fullforce Service Cloud Master, a program recognizing Salesforce partners with proven expertise delivering industry and cloud-specific services and solutions for customers. Perficient was selected to join this elite program based on its proven customer service expertise and excellent client track record […]

#CNX15: Blending Service and Marketing with Salesforce

  The age of the digital marketer and a new era of marketing is upon us. At the Salesforce Connections conference this week in New York, attendees are getting insider’s access to a wealth of knowledge and best practices using Salesforce from digital marketing leaders at BMW, Honeywell, Panera Bread and Weight Watchers, and as well as a sneak peek at […]

5 Hot CRM Initiatives in the High-Tech Industry

  High-tech business is hot right now. In an industry flooded with news of new tech gadgets, start-ups and the next wave of cloud innovation, one thing is for sure – change is constant. As the competitive landscape continues to shift, high-tech companies must continue to be one step ahead of the competition and their customers […]

How to Make the Power of Digital Communities Work for You

  The demand for hyper-connected digital experiences continues with a shift in how organizations are approaching communication and brand interactions but many brands are still missing the mark. This means more than just having one-way marketing coversations with your audience on Facebook and Twitter or infusing mobile apps. Companies need next-generation experiences that are directly plugged into core business processes, […]

Salesforce Teases ‘Omni-Channel Service’ with Latest Release

  With Spring ‘15 just released, it is a great time to highlight some key changes in production instances relevant to your business. is adopting the phrase “Omni-Channel Service” as a theme for the upcoming Summer ’15 release of Service Cloud. The evolution of service channels for most contact centers has evolved rather significantly […]