Self-Service Communities Used for Customer Service On the Rise Trends show that customers prefer self-service communities when it comes to accessing support. Customers demand fast service anywhere, anytime. Today, customers have more choice: more products to buy, more information to influence purchasing decisions, and more devices and channels over which to seek customer service. What […]
Posts Tagged ‘#NextGen’
Office 365 NextGen Portals Under the Hood – Ignite 2015
Family of NextGen portals Video Delve Infopedia Notion of these portals is built on the following pillars Intelligent Mobile Social Ready to go NEXTGEN PORTAL MODEL NEXTGEN PORTAL ARCHITECTURE Office 365 Video Powered by azure media services Easily consume Share ideas broadly (rich discoverable social video across devices with yammer embedded) Secure & easy to manage […]