Posts Tagged ‘MSO’

Life sciences organizations aim to bring life-enhancing innovations to market. More and more, the agility to do so and to remain competitive is driven by digital investments, which require resources and expertise. Perficient is a partner that makes you stronger by enabling your teams to optimize performance and accelerate customer-centered outcomes and business-driving value. Our […]

In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies. But how effectively do these complex tools do their jobs? And how can […]

Perficient’s life sciences industry experts have offered managed services for many years. I recently sat down with Vicky Green, a client executive who supports several life sciences accounts including pharmaceuticals, clinical research organizations, nutraceuticals, biomedical technologies, medical device, and biotechnology to get answers to some of the questions she receives from our customers. Vicky has […]

You want to elevate the health of your consumers and drive the ongoing success of your transformation investments. Doing so takes staff commitment and know-how. In our experience partnering with leading healthcare payers and providers on their transformation initiatives, we’ve witnessed the impressive benefit and value that strong project management, Agile leadership, and optimized delivery […]

Managed service offerings (MSO) is the department in an organization responsible for all application support activities. These support engineers work on various technologies, take care of the numerous support issues, and provide resolutions. Here’s why support analysts are important members of any business. The Role of the Application Support Analyst Support analysts fix the application […]